Habeeb Udn

8+ Years of Experience in Customer Support, Quality Assurance, Risk Investigation and Language Services. Looking forward to a challenging profession in a dynamic organization in which I can find ample opportunity for my career growth so that I can be a dynamic asset to the organization.

Worldwide Quality Specialist (Payments Team) & Risk Investigation Specialist - amazon - Amazon India

(2019-03)

• Handle payment related quality checks and investigations.
• Identify and analyze fraud, risk and policy violations.
• Collaborate with internal teams to resolve escalations and improve processes.
• Maintain accuracy, compliance and customer satisfaction.

SME – Counter Terrorism Process - Concentrix - Concentrix Daksh

(2018-01 - 2019-03)

• Provided subject matter expertise for Counter Terrorism process (anti-terrorism screening and investigations).
• Guided and supported agents on complex cases and policy guidelines.
• Worked with global teams to ensure compliance with international security standards.
• Maintained high accuracy, quality and timely resolution of cases.

Facebook Community Operations Escalation Specialist - Genpact

(2017-01 - 2017-12)

• Managed escalations for Facebook community operations.
• Resolved complex customer issues with high accuracy.
• Maintained communication with multiple teams and ensured timely closure of cases.

Arabic Translator & Trainer - JILT (Joudah Info Lingo Tech) Pvt Ltd.

(2014-10 - 2015-05)

• Translated documents and content between Arabic and English.
• Trained and guided new team members in translation and language skills.
• Ensured quality and accuracy in all translation projects.

SSC - Noor High School (2009)

FAZEELATH (Equal to BA) - Jamia Darussalam Oomerabad (2014)

B.A - Thrivelore University

MA (Modern Arabic) - Modern Arabic - Madras University (2016)

MA (Translation studies) - Translation studies - MANUU (Central University)