Setupathi Praveen

Accomplished and focused professional with demonstrated experience in chargeback and dispute process for fraud and service transactions. Recognized for professionalism, positive mental attitude, commitment to excellence and demonstrated. Ability to communicate and work with senior management, associates and customers.

• Visualize daily reports to clients & MIS for incoming & outgoing retrieval & chargeback’s
• Planning and facilitating cross-training for all the members.
• Training, monitoring and evaluating new hires to meet and exceed the set operational deliverables and quality standards.
• Identifying the potential candidates and working on their development areas through training and counseling as per Knowledge Measurement Tests outcome.
• Consistently demonstrates timely delivery of projects on the roadmap to support the team.
• Understand complex purchase and payment workflow in any transaction pattern.
• Conduct complex and deep-dive investigations on customer’s accounts having a chargeback dispute.
• Investigate individual transactions using internal policies and review methodologies to determine if the transaction’s are fraudulent or not.
• All transaction disputes are resolved as per regulation E.
• Process Chargeback cycle activities which include chargeback Requests, Representations, Compliance and Arbitration.
• Maintain strict adherence to domestic and international chargeback rules and regulations.
• Monitor, evaluate, investigate, and respond to disputes received by various clients.
• Identifying fraudulent transactions and initiating 1st chargeback for the transaction(s) and communicating to the cardholder by sending an email.

• Graduation in B.Sc (Computers) from Andhra University in 2011.