Hari Babu

Experienced IT Support Operations with over 10 Years of expertise in IT Infrastructure Operations. Including Infrastructure support, Data Center Operations, Networking, Servers, Storage, Security and Team Leadership in 24/7 support IT Environments.

Project Lead – IT - Precision Infomatic PVT LTD

(2025-11 - 2026-04)

• Supervising and monitoring the IT support team, ensuring efficient multitasking, time management and timely resolution of issues.
• Provided expert troubleshooting for desktops, laptops, Printers, Microsoft 365, and network infrastructure (LAN/WAN/Wi-Fi) and software/application-related problems.
• Generated comprehensive operational reports and shift rosters to maintain 24/7 coverage.
• Conduct operations improvement and vendor evaluation meetings and Managed IT asset procurement and inventory tracking.

Assistant Manager – IT - Justdial

(2023-12 - 2025-11)

• Managing overall IT infrastructure, including data center operations, server administration, storage, and network devices like switches, routers, access points and modems.
• Working on ticketing tools for Help Desk/Service Desk operations – assigning, following up, and closing tickets within SLA/TAT.
• Provided troubleshooting support for desktops and laptops, covering software, hardware, operating systems, Microsoft 365, email monitoring, printers, scanners, mobile devices, POS machines, network issues (LAN/WAN/Wi-Fi), and application-related problems.
• Managing & Supporting software's used in Dyeing Process (Installation, Configuration & Troubleshooting).
• Generating and maintaining daily, weekly, and monthly operational reports for performance tracking and management review.
• Coordinating with vendors for hardware/software procurement, services, and warranty claims.
• Ensuring compliance through proper documentation and periodic audit/report submissions.
• Handling IT asset and inventory management, ensuring accurate tracking and procurement planning.

Deputy Manager – IT Operations - CTDI Pvt Ltd

(2019-12 - 2023-08)

• Supervised IT support engineers, enhancing productivity via SLA/TAT tracking.
• Provided troubleshooting support for desktops and laptops, covering software, hardware, operating systems, Microsoft 365, email monitoring, printers, scanners, MDM support devices, POS machines, network issues (LAN/WAN/Wi-Fi), and application-related problems.
• Lead IT infrastructure projects including site Rollouts, De-Hire and client meetings.
• Manage a team of engineers with effective shift planning and task allocation.
• Coordinated with servers, applications, and vendor teams for incident resolution.
• Delivered detailed operational reports including schedules and vendor follow-ups.
• Handling IT asset and inventory management, ensuring accurate tracking and procurement planning.
• Experience in managing Active Directory, antivirus and security systems, and user account administration.
• Coordinated with global application and server teams to resolve complex technical incidents.

IT Support Engineer - T & M Consulting Services

(2018-08 - 2019-12)

• Delivered L1/L2 support across desktops, printers, and basic network issues.
• Installed Windows OS and managed Outlook and Exchange configurations.
• Maintained antivirus, backup routines, and remote tools.
• Supported VC setups and server room tasks.

Technical Helpdesk Engineer - SKYPRO Technologies Pvt Ltd

(2015-12 - 2018-03)

• Assigned and followed up tickets across desktops, networks, and mail systems.
• Are solving the Client applications and Software's related issues via Remote Connections and Monitoring. Communicating with users through Email and phone calls to resolve the issues and Monitoring.
• Handling ticketing tool for the end user support and troubleshooting.
• Provided remote and on-site support, mentored junior engineers.
• Resolved issues related to LAN, Lotus Notes, switches, and servers.

Data Entry - Dell Business Process Solutions India Pvt Ltd

(2014-11 - 2015-08)

• Inputting data from source documents into computer systems.
• Verifying accuracy and completeness of entered data.
• Updating and maintaining databases and records.
• Reviewing data for errors and correcting discrepancies.
• Generating reports and performing data retrieval tasks.

MCA - Adhiparasakthi College of Arts and Science (2012 - 2014)

B.Sc - Adhiparasakthi College of Arts and Science (2009 - 2011)

12th - Tamil Nadu State Board (2008)

10th - Tamil Nadu State Board (2006)