Harish Rawat
Project Manager - Non Tech
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About
With 18+ years of experience in BPO Customer Service, Quality
Management, Project Management, Internal Audit, Sales &
HealthCare Revenue Cycle Management - I bring forth a unique set of knowledge and skills, which include an in-depth understanding of Quality standards, Process improvement &
Project Management.
BPO Customer Service & Quality Assurance Experience
Extensive and Diversified experience in Customer service, Agent
Variation Management, Performance Management, Quality
Assurance & Process improvement.
Apart from this, having experience in – B2B Sales (Lead
Generation) & Compliance (B2B), Customer Satisfaction Survey.
Experience
With 18+ years of experience in BPO Customer Service, Quality
Management, Project Management, Internal Audit, Sales &
HealthCare Revenue Cycle Management - I bring forth a unique set of knowledge and skills, which include an in-depth understanding of Quality standards, Process improvement &
Project Management.
BPO Customer Service & Quality Assurance Experience
Extensive and Diversified experience in Customer service, Agent
Variation Management, Performance Management, Quality
Assurance & Process improvement.
Apart from this, having experience in – B2B Sales (Lead
Generation) & Compliance (B2B), Customer Satisfaction Survey.
Education
MBA/PGDM – Symbiosis Centre for
Distance Learning (SCDL), 2012
Bachelor of Arts – Delhi University,
2004
Certificates
Six Sigma Black Belt
Diploma in Project Management
Asana Software – Managing
Workflow & Projects
Technical Skills & Tools:
Project Management Tools
ASANA, ClickUp, JIRA, MS Project
Quality Tools: Six Sigma, Root
Cause Analysis, Process Mapping,
etc.
Documentation: MS Office Suite,
Google Workspace
Communication & Collaboration:
Slack, Zoom, Teams
