Harish S

Competent Field Service Engineer with 3 years of experience at Appasamy Associates. Specialized in mechanical and optical maintenance of ophthalmic equipment. Strong technical foundation combined with active advanced engineering studies. Ready to eager to bring my technical expertise to Alcon's premium surgical and vision care systems.

Field Service Engineer - APPASAMY ASSOCIATES PVT LTD.

(2023-01)

• Install, commission, and maintain equipment/systems at customer sites
• Troubleshoot and resolve technical issues, performing repairs and maintenance as needed
• Conduct routine maintenance checks and preventive maintenance activities
• Provide technical support and training to customers and internal teams
• Collaborate with sales and other departments to ensure customer satisfaction and identify opportunities for growth
• Document service activities, reporting on issues, resolutions, and customer feedback
• Serviced 100+ diagnostic and surgical installations.
• Reduced client equipment downtime by 25%.
• Calibrated precise optical and mechanical paths daily.
• Resolved critical emergency breakdown calls quickly.
• Handled board-level electronic circuit troubleshooting.
• Trained 50+ eye doctors on operations.
• Managed spare parts inventory successfully.
• Maintained 98% customer satisfaction score.

Diploma - Mechanical Engineering - GOVERNMENT POLYTECHNIC COLLEGE PILLARIPATTU (2020-01 - 2023-01)