Product Manager at Cloudbuilders.io (2025-07 – Present)
AI voice agent startup · seed-stage · B2B SaaS for healthcare & pharma
- Customer engagement gaps in AI voice interactions identified → launched 10+ features (widget & chat agents) → improved session quality & retention.
- Enterprise integration gap identified → delivered 6 platform connectors (WhatsApp, Instagram, Facebook, Odoo, Salesforce, n8n) → unlocked new segments.
- Unstable releases → introduced versioning & deployment checkpoints → achieved zero-downtime deploys.
- Low vertical awareness → spearheaded demos at Medica & Pharma events → expanded qualified pipeline.
- Unqualified lead flow → executed LinkedIn campaigns + pool surveys → grew B2B leads to third-party apps.
- Conducted post-demo client feedback → captured 15+ insights → shaped next-quarter roadmap.
Product Manager at IntouchCX (2024-08 – 2025-06)
Global CX outsourcing firm · 35,000+ employees · CRM & customer experience platforms
- Low feature adoption → built analytics-based KPI tracking (Jira + SQL) → improved usage by 14% in 2 quarters.
- Slow delivery cycles → restructured planning & backlog hygiene → accelerated velocity by ~30%, achieved 90%+ sprint predictability.
- Led 20-member cross-functional team across roadmap, releases, and risk governance.
- CRM scalability bottlenecks → spearheaded modernization roadmap → improved scalability and reduced response times.
- High admin overhead → piloted AI tools for backlog & meeting summaries → reduced admin by ~20%, freed strategic capacity.
Product Manager at Incentive Software / ISPL (2022-08 – 2024-06)
FinTech product company · digital credit card & loan processing · Trinity platform
- Legacy system bottleneck → led migration to cloud-native SQL architecture → scaled to 5,000+ daily applications.
- Manual onboarding causing 30%+ drop-off → automated credit assessment, KYC & eligibility → cut processing time by 20%.
- Compliance risk → integrated CIBIL APIs, KYC & eligibility scoring → achieved full regulatory adherence.
- Led 10-member Agile team through Scrum transformation → 25% increase in on-time releases, 15% productivity boost.
- Conducted user research, competitive analysis & market sizing → defined north star metric and OKR-aligned roadmap.
- Represented product in stakeholder reviews, investor demos, and cross-functional planning.
Senior Associate Functional Consultant at ADP (2016-02 – 2022-07)
Global HR & payroll technology leader · US healthcare benefits platform (HWSE & LIFION)
- Delivered U.S. benefits consulting (medical, dental, vision, life, wellness) for HWSE & LIFION, serving Fortune 500 clients.
- Configured plan rollovers, carrier EDI 834 integrations, and payroll/HRIS alignment — zero-error open enrollment cycles.
- Ensured full ACA, HIPAA & ERISA compliance via UAT and SQL-based data validation.
- Applied Agile & Waterfall across full SDLC — consistently delivered multi-client benefit administration programmes on schedule.
- Mentored 5+ junior consultants on U.S. healthcare benefits — reduced ramp time by ~30%.
- Created stakeholder documentation, executive presentations and compliance reports for C-suite and technical audiences.
Associate Consultant at Franklin Templeton (2013-05 – 2015-06)
- Supported financial services operations and client servicing workflows at this global investment management firm; streamlined 3 core operational processes and contributed to regulatory compliance initiatives.
