Harish Sharma

Customer Support Specialist with 4+ years of experience in global BPO and e-commerce environments. Skilled in handling chat, email, and voice support for international customers while maintaining high CSAT and SLA performance. Experienced in resolving account issues, payment concerns, order management queries, and technical support requests. Proven ability to manage high-volume support queues, handle escalations professionally, and deliver excellent customer experiences.

Customer Service Representative at Advatix (2025-04 – 2026-02)

Customer Service Representative providing support through multiple channels while maintaining SLA standards.

• Handled customer queries through chat and email while maintaining response time SLAs.
• Resolved order, account, and service-related issues for international customers.
• Collaborated with internal teams to resolve escalations quickly and efficiently.
• Maintained quality assurance standards and customer satisfaction scores.

Customer Support Executive at TaskUs (2023-06 – 2025-04)

Customer Support Executive providing chat and email support across global markets.

• Provided chat and email support to customers across global markets.
• Handled complex cases and documented solutions for internal knowledge sharing.
• Maintained strong productivity and quality metrics across shifts.

Customer Support Executive at Concentrix (Macy's Process) (2021-10 – 2023-04)

Customer Support Executive delivering voice and email support for international e-commerce platform.

• Delivered voice and email support for an international e-commerce platform.
• Assisted customers with order tracking, returns, refunds, and account inquiries.
• Consistently met KPIs and performance targets.

Bachelor of Arts in BA – Himachal University (2021)