Shravani Rathanparke

Experienced Call Center Customer Service Representative with 3+ years of customer service experience in high-volume call center environments. Excellent communication skills and problem-solving abilities, consistently delivering exceptional customer service and driving customer satisfaction. Bilingual in English and Hindi (Telugu).

Proven track record of meeting or exceeding performance targets and resolving customer issues. Highly adaptable to changing priorities and procedures. Recognized for excellent teamwork and collaboration.

Committed to providing outstanding service and promoting positive customer experiences. Adept at handling challenging situations with professionalism and empathy. Eager to bring my skills and enthusiasm to contribute to a dynamic company.

Senior-Customer Service Representative - Qconnect business solutions

(2021-04 - 2021-11)

• Provide superior customer service in a friendly and knowledgeable manner.
• Maintain knowledge of the Bank's products and services and ensure accurate and correct information to customers.
• Take ownership of client complaints/issues, initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process.
• Assist customers with self-service banking

Associate – Customer Support - Tech Mahindra

(2018-03 - 2020-06)

Roles and Responsibilities as a Associate-Customer Care Executive at Tech Mahendra:

• Maintaining a Positive empathetic and Professional attitude towards customers at all the time.
• Responding Promptly to customer enquiries.
• Escalate unresolved issues to the appropriate teams.
• Providing Regional office address, locations as per the request of the customer.
• Communicating and coordinating with colleagues.
• Delivered 100% quality from the inception of the project training.
• Able to achieve all my Client service level agreement

Telecaller - wholelife financial services pvt ltd

(2016 - 2017)

• Make high-volume cold and warm calls to prospective customers using pre-defined scripts.
• Explain product/service features, pricing, and benefits clearly and persuasively.
• Persuade prospects to make a purchase, register, or book an appointment.
• Call back interested leads and check on existing customers for upselling opportunities.
• Update and log call details, customer feedback, and contact info in the company's CRM.
• Meet or exceed daily, weekly, and monthly sales and call quotas.

M.com - Osmania University (Sree Ramachandra Arts and Science College) (2022)

Graduation - Osmania University (St Patrick's Degree College) (2016)

Intermediate - Board of Intermediate (S.V College) (2011 - 2013)

SSC - Board of Secondary School Education (Sai Grammar High School) (2011)