Haritha Raju

Results-driven Banking and Insurance Professional with over 5 years of experience in banking operations, insurance coordination, client servicing, and sales support. Proven track record in achieving high operational efficiencies and maintaining strong stakeholder relationships. Excels at process compliance, data analysis, and strategic planning to enhance organizational performance.

Operations Manager [Senior Executive] - Muthoot Risk Insurance and Broking Services Pvt Ltd.

(2023-09)

• Generated and supported a gross premium business exceeding ₹ 1.08 Crore through effective NBFC channel coordination and strategic relationship building.
• Managed end-to-end quotation and issuance support across more than 140 NBFC branches to drive operational efficiency and enhance service delivery.
• Supported issuance of 3,199+ motor and health insurance policies, significantly improving client servicing and customer satisfaction.
• Built and maintained strong relationship management with NBFC branches to ensure seamless operations and communication between stakeholders.
• Conducted and facilitated daily operational coordination calls, greatly enhancing communication and coordination with stakeholders.
• Prepared detailed MIS reports and renewal retention reports to assist in strategic planning and decision-making activities.
• Ensured high service quality through timely turnaround, meticulous documentation accuracy, and strict process compliance following industry standards.

Customer Relationship Executive - SBICAP SECURITIES LTD

(2019-11 - 2021-06)

• Conducted effective marketing of Demat + Trading accounts to expand customer base and drive sales growth in a competitive environment.
• Spearheaded the cross-selling of health insurance products, resulting in increased revenue and a broadened customer portfolio.
• Guided walk-in customers to appropriate service desks, significantly enhancing the overall customer service experience and satisfaction levels.
• Assisted customers in resetting Internet Banking credentials, ensuring secure access and improved user convenience and satisfaction.
• Promoted YONO SBI and YONO CASH services to customers for seamless banking experiences and increased service adoption.

Junior Operations Associate - HDFC Bank Ltd

(2018-07 - 2019-09)

• Conducted thorough document verification and processing of various loans to ensure accurate loan disbursement and compliance with banking regulations.
• Verified account opening forms for new accounts, maintaining documentation accuracy and integrity across all customer documentation.
• Reviewed and verified proposals for small and medium enterprises, aiding in informed credit decisions and supporting business growth.

Master of Business Administration - MBA - Mangalam College of Engineering, Kottayam under KTU (2018)

Bachelor of Science - Mathematics - Swamy Saswathikananda College, Poothotta under MG University, Kottayam (2015)