Haroon Razak

To contribute across Hospitality, Aviation, Customer Service, and Business Operations domains by leveraging expertise in front office administration, customer engagement, documentation management, and operational coordination. Brings structured exposure to service delivery, stakeholder communication, and process compliance, with a focus on enabling seamless operations, enhancing customer experience, and supporting business continuity within dynamic environments.

Manager - Beach Way Inn Hotel - Calicut, Kerala, India

(2022-01 - 2025-01)

• Directed end-to-end hotel operations including guest services, staff coordination, and daily workflow management.
• Oversaw booking systems, occupancy tracking, and revenue coordination aligned with business targets.
• Managed customer engagement, complaint resolution, and service quality assurance protocols.
• Coordinated cross-functional teams including housekeeping and front office for operational efficiency.
• Maintained operational documentation, reports, and compliance with hospitality standards.
• Supervised staff scheduling, shift allocation, and workforce productivity tracking.
• Implemented service improvement initiatives to enhance guest satisfaction and retention.
• Monitored inventory levels, vendor coordination, and procurement support for operational continuity.

Receptionist - Atlas Inn Hotel - Kozhikode, Kerala, India

(2021-01 - 2022-01)

• Executed front desk operations including guest reception, inquiries, and check-in/check-out processes.
• Managed booking records, scheduling systems, and daily administrative documentation.
• Handled customer communication and service requests aligned with service protocols.
• Coordinated with internal departments to ensure seamless service delivery.

Graduation - Physics - University Of Calicut

Higher Secondary Education - Board Of Kerala

Secondary School Education - Board Of Kerala