Harpreet Bedi

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Office Administrative Assistant at Rebel Freightways Ltd (2023-09 – 2025-10)

• Office Administration: Order office supplies, maintain inventory, manage office equipment, and establish procedures to ensure an organized workspace.
• Communication & Scheduling: Answer phone calls, manage emails, and coordinate calendars for meetings, appointments, and travel arrangements.
• Information Management: Maintain physical and digital filing systems, update databases, and manage sensitive, confidential documents.
• Document Preparation: Draft, edit, and proofread reports, invoices, presentations, and correspondence.
• Reception: Greet visitors, answer general enquiries, and direct incoming communications to appropriate personnel.
• Support & Coordination: Prepare agendas, record meeting minutes, and support staff with various tasks to improve efficiency.

Customer Service Representative at Tech.Mahindra (2022-08 – 2023-07)

• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered inbound calls, chats and emails to facilitate customer service.

Office Administrator at All Collars (2021-04 – 2021-06)

• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.

Office Administrator at ANY Group (2021-01 – 2021-03)

• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Replenished office supplies, placing new orders for restocking to maintain inventory.
• Automated office operations by managing client correspondence and data communications.
• Filtered emails based on importance and escalated issues to leadership.

Merchandise Handler at GAP Inc. (2019-10 – 2019-12)

• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Placed products on conveyors for final wrapping and shipment.
• Compared merchandise invoices to items actually received.

Office Coordinator at WIND TECH PVT. LTD (2014-09 – 2017-06)

• Managed and distributed incoming and outgoing mail and packages for staff.
• Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
• Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
• Booked hotel rooms, car rentals and flights for company trips and conferences.
• Managed office inventory and placed new supply orders.

Business (Postgraduate) in Business – Northern College At Pures (2019-01 – 2021-01)