Project Manager / Infrastructure Project Manager at TCS (2014-05 – Present)
Directed infrastructure uplift by upgrading end-of-life servers to latest Windows versions. Led the phased migration of SAP applications and data from on-premises infrastructure to Azure Cloud, successfully covering operations across nine countries. Managed infrastructure migration from legacy system to latest infrastructure (servers) with Build, migrate, integration, sanity, and Go live milestones.
- Identify potential areas suitable for mobilization into projects based on analysis
- Manage end-to-end delivery of projects
- Allocate projects among project managers considering workload and complexity (shared servers, multiple apps, stakeholders, vendors, etc.)
- Create an Epic in Azure DevOps (ADO), define features, and add milestones as user stories and tasks
- Anticipate project risks, track them, and drive resolution
- Raise requests to the infrastructure team for procurement of VMs/physical machines and licenses via service catalogue
- Submit GAINT requests for server connectivity setup, including COMMS matrix and ASIC files
- Coordinate with application teams and stakeholders for installation, configuration, and regression/sanity testing
- Perform capacity assessment of servers and identify upstream/downstream applications and vendor involvement
- Assess middleware capacity and compatibility with new infrastructure
- Collect High-Level Design (HLD) and Low-Level Design (LLD) documents for integrated applications
- Gather database details from DBA team and plan DB migration with data masking
- Collaborate with QA team on regression plans
- Analyse defects, engage relevant teams for fixes, and ensure resolution
- Obtain QA team and stakeholder sign-off
- Conduct daily stand-up calls with project managers to review status and mitigate issues
- Document lessons learned post-project completion to help unblock future projects
Test Manager at TCS (2014-05 – Present)
Managed testing activities for Sitecore migration to XM Cloud project involving migration of content from Sitecore Managed Cloud to Azure XM Cloud across multiple phases. Transitioned testing responsibilities from a different IT company ensuring proper documentation and knowledge transfer.
- Defined sprint-level test coverage and regression scope
- Created Test Plan, RACI, Traceability Matrix and tracked milestones
- Managed resources using capacity management
- Coordinated with developers for defect resolution
- Managed Azure cloud environment setup for testing
- Delivered WSRs and ensured sprint sign-offs
- Designed and executed transition and shadow plans to ensure smooth daily operations
- Conducted comprehensive knowledge transfer sessions and organized training workshops for team members
- Identified blockers and uncovered hidden process gaps to streamline workflows
- Coordinated with development, infrastructure, and operations teams to manage automated job runs and scheduling
- Analysed failure areas and defined mitigation strategies to minimize downtime
- Documented batch jobs, failure conditions, and manual recovery processes for restarting services and jobs
- Utilized Tivoli Workload Scheduler as the frontend tool, integrated with CA-7 mainframe for backend job management
Test Environment Management at TCS (2014-05 – Present)
Conducted environment health checks and resolved QA execution issues with respect to environment (OS, Browser, Firewall, blockers, error 404, 405). Managed CIBC ebanking TEM project.
- Conduct regular environment health checks across ongoing projects within the business unit
- Analyse and address environmental issues identified during QA test execution or observed during health checks
- Troubleshoot issues reported by QA teams or detected during health checks, coordinating with the relevant business units for resolution
- Collaborate with other business units to resolve backend issues, actively participating in troubleshooting bridges and ensuring follow-up until closure
- Build VMs on ESXI blade servers (Win XP, Win Vista, Win 2008)
- Manage Virtual Desktop Infrastructure (VDI) requirements for multiple projects, including host configurations, tool installations, browser settings, plugins, and new project-specific requirements
- Assess and support new testing requirements related to browsers, tools, software, and operating systems in collaboration with testing teams
Test Lead at HCL Technologies (2008-05 – 2014-04)
Worked on CA Internet Security project - a complete security bundle for domestic, small office and students including Anti-virus, Anti-spam, Firewall, Parental control features. Handled requirement analysis, test scenarios, test environment setup, and defect management.
- Conducted requirement analysis, test scenarios for Antivirus and Parental Control features
- Set up and managed test environments using both physical machines and VMware-based virtual machines (Win XP, Vista)
- Test environment governance to ensure compliance and stability
- Authored and executed detailed test cases
- Logged, tracked, monitored, and closed defects using Bugzilla
- Prepared governance reports for test environments and actively participated in audit processes
Test Lead at Knoah Solution Pvt Ltd (2007-01 – 2008-05)
Worked on Earthlink project - one of the major internet and telecom providers of UK providing dial-up and broadband services to its users.
- Handled customer escalations (L2) and ensured SLA compliance
- Conducted product training sessions for new hires
- Promoted value-added services to increase adoption
