Harsh Agarwal
Senior Product Manager | Product roles | SaaS |MBA
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About
I have 7 years of product management experience and looking forward for similar roles.
Experience
Responsible for managing the end-to-end journey of Spark.
Handle customer requests and brainstorming on improving the customer onboarding journey.
Handle a team of 12 employees that include developers,
designers, APMs and QAs.
Job role includes 40% ideation and 60% execution. Ideated and built SPARK from scratch.
Conducting daily scrum sessions to allocate tasks, ensuring functionality is working as expected on staging, providing sign-off and delivering within deadline is also a part of job responsibilities.
Building a system on Spark with payment gateway integration for customers to pay online.
Syncing systems such as Amberflo, Spark, Business Central, HubSpot and JPM payment gateway to facilitate online payments and transfer of relevant information using APIs.
Providing data driven reports for management to take decisions.
Taking demo calls with customers and business employees to explain the product and enhancements in it.
Some notable implementations:
Automated customer journey for Spark.
Adding insights section to increase sales.
Japanese emails implementation.
Integration with JPM payment gateway along with data sync between Amberflo and Business Central.
Implementation of recent activity section to track history of actions.
In progress- SparkLITE
Education
MBA from Delhi Technological University
