Harsh

3+ years of experience in order management, billing lifecycle, and financial operations across global organizations. Proven ability to resolve invoice disputes, ensure SLA compliance, and deliver first-time-right order processing. Skilled in Oracle, SAP, Salesforce, and advanced Excel/Google Sheets. Strong leadership qualities with experience training new joiners, handling teams, presenting data insights, and improving process accuracy.

Lead Analyst - Deloitte Shared Services India LLP

(2026-02 - 2026-07)

• Retained during organizational transition to ensure seamless service continuity in billing and inspection processes.
• Directed the end-to-end billing lifecycle, ensuring compliance with corporate protocols and regulatory standards.
• Led execution of Service Requests (SRs) using Oracle and enterprise solutions to optimize workflows and uphold data integrity.
• Conducted advanced compliance reviews, achieving 100% alignment with documentation standards.
• Coordinated with cross-functional teams to drive project delivery, ensuring smooth migration and timely completion of billing tasks.
• Oversaw high-volume operations (90–100 SRs/month) while maintaining superior accuracy under tight deadlines.
• Ensured weekly closure of all pending tasks to zero, meeting SLA commitments through overtime support when required.
• Provided strategic leadership in month-end, quarter-end, and year-end closings, ensuring uninterrupted business continuity.
• Handled invoice disputes by coordinating with sales teams and customers, presenting data insights to reduce discrepancies and ensure first-time-right order processing.
• Trained and mentored new joiners, building team capability and ensuring quick ramp-up on Oracle and billing processes.
• Took responsibility for team handling, delegating tasks effectively and monitoring performance to maintain SLA compliance.
• Introduced process improvements that reduced documentation errors and improved billing accuracy.
• Acted as a point of escalation for complex SRs, resolving issues quickly to maintain client satisfaction.

Financial Analyst (Executive) - Johnson Controls

(2024-06 - 2026-01)

• Supported the inspection team by managing billing processes and documentation verification.
• Processed Service Requests (SRs) using Oracle and customer portals to improve efficiency and accuracy.
• Strengthened analytical and compliance skills through detailed review of inspection documentation.
• Collaborated with cross-functional teams to support project outcomes and improve communication.
• Built expertise in billing operations, documentation verification, and compliance management.
• Consistently handled 90–100 SRs per month, contributing to timely completion of inspection-related billing.
• Ensured weekly closure of tasks to zero, meeting SLA requirements with overtime support during peak periods.
• Assisted in month-end, quarter-end, and year-end closing activities, ensuring accuracy and adherence to deadlines.
• Supported invoice dispute resolution by coordinating with sales and customers, ensuring smooth billing cycles.

OMPF Specialist - Google Process via HCL

(2022-09 - 2024-03)

• Managed order processing and documentation in line with Google's pricing and compliance standards.
• Coordinated with sales and internal teams for order-related requirements.
• Gained expertise in billing, invoicing, and cost calculation.
• Proficient in SAP and other enterprise tools for order management.
• Skilled in internal and external communication through professional email correspondence.
• Managed invoice modifications for discrepancies and customer-specific requirements.
• Generated accurate invoices, managed billing cycles, and resolved customer inquiries.
• Prepared reports and communicated insights to business stakeholders.
• Experienced in inventory management and financial transactions.
• Utilized Vector and Workspace One for logistics management and collaboration.
• Received commendation from a key client for consistent performance.

MBA - IILM College of Engineering & Technology affiliated to AKTU, Lucknow (2022)

B.B.A. - Shobhit University, Meerut (2020)

XII - S. D. Public School, Pitampura (CBSE) (2017)

X - D.A.V. Public School, Khera Khurd (CBSE) (2015)