Manish Katariya

Experienced Accounts Receivable and Billing professional with 15+ years in billing operations, e-billing, audits, and order management. Skilled in invoice processing, KPI reporting, root cause analysis, process improvement, SOP creation, and team leadership across high-volume financial environments, driving efficiency and accuracy.

Team Lead / SME – Billing & Order Management at Clean Harbors India LLP (2019-06 – Present)

• Manage end-to-end Accounts Receivable and Billing operations using WinWeb / ERP billing systems ensuring invoice accuracy and timely processing.
• Led a 16-member team, monitoring KPIs, dashboards, productivity metrics, and operational performance.
• Validated contracts, quotes, and invoices to ensure billing compliance and invoice accuracy standards.
• Performed RCA on billing discrepancies and unbilled items, implementing effective corrective actions.
• Coordinate with procurement, customer engagement, and E-billing portals to resolve invoice disputes, payment delays, and customer issues.
• Lead process improvement initiatives, SOP development, and automation enhancements to improve operational efficiency and reduce billing errors.
• Conduct audit reviews, quality checks, and training sessions to improve team accuracy and reduce rework.
• Successfully transitioned HEPACO billing operations post-acquisition, managing 12 FTEs with zero escalation
• Improved billing accuracy & reduced unbilled backlog through enhanced quality controls and audit reviews.
• Implemented WinWeb system enhancements, improving invoice visibility and operational efficiency.
• Received Monthly Superstar Award | September 2024
• Received Quarterly Best Performance Award | April 2025

Process Developer – Billing Operations at Genpact (2010-12 – 2019-06)

Client: Penske Truck Leasing

• Processed high-volume automated and manual invoices using ERP billing systems, ensuring accuracy, TAT compliance, and customer requirements.
• Managed Accounts Receivable lifecycle including invoicing, credit notes, and debit notes processing.
• Performed rental agreement analysis and customer account reconciliation on daily, weekly, monthly basis.
• Executed invoice quality checks and validation audits to minimize billing errors and rejections.
• Supported month-end and quarter-end close activities, ensuring accurate financial reporting.
• Generated billing performance reports and MIS dashboards for management review and decision-making.
• Conducted refresher trainings and SOP audits to improve compliance and reduce errors.
• Received Individual Excellence Award | 2015
• Consistently achieved Exceeds Expectations customer ratings.
• Contributed to process improvements that enhanced billing accuracy and operational efficiency.

Master of Business Administration in Finance – Osmania University (2013)

Bachelor of Commerce – Railway Degree College (2008)

Intermediate in Mathematics, Economics & Commerce – Railway Degree College (2005)