Harsh Gurjar

Run daily workflows and team schedules across ongoing projects, cutting delays by 17% and helping cross-functional teams meet weekly targets consistently. Lead onboarding and training for 25 new team members; built a structured playbook that reduced ramp-up time by nearly 50% versus the earlier process.

Junior Operations Manager - Speaksaga

(2024-10)

• Run daily workflows and team schedules across ongoing projects, cutting delays by 17% and helping cross-functional teams meet weekly targets consistently.
• Lead onboarding and training for 25 new team members; built a structured playbook that reduced ramp-up time by nearly 50% versus the earlier process.

Senior Operations Associate - Speaksaga

(2024-10 - 2025-05)

• Managed end-to-end recruitment operations and maintained smooth execution across service workflows, achieving 110% of target through disciplined process management and effective use of recruitment tools.
• Coordinated with support, product, and engineering teams to resolve operational bottlenecks quickly.
• Guided a team of 34 members on daily execution and KPI tracking.

Business Support Specialist - Revolut

(2024-05 - 2024-09)

• Handled client queries as a primary point of contact, resolving issues quickly and maintaining a strong service experience.
• Worked on high-priority cases and projects, ensuring timely resolution and alignment with client expectations.
• Partnered with internal teams to improve support processes and reduce ticket turnaround time by 25%.
• Introduced workflow improvements that increased agent productivity by 20%.
• Supported customers at scale while consistently meeting performance metrics and service standards.
• Built strong customer relationships by thoroughly analyzing issues and delivering real-time, effective solutions.
• Maintained high customer satisfaction by addressing queries efficiently and consistently achieving key performance indicators (KPIs).
• Supported customers across day-to-day service queries and issue resolution in a high-volume environment.
• Maintained service quality by handling queries efficiently and following process standards.

Virtual Customer Support Executive - Amazon

(2023-07 - 2024-01)

• Led swift issue resolution, achieving high first-contact success and significantly reducing escalation rates.
• Kept clients informed proactively, ensuring positive customer experiences and fostering long-term relationships.
• Improved operational efficiency by staying updated on industry trends and evolving customer needs to provide tailored solutions.
• Developed a knowledge repository, reducing issue resolution time for repetitive queries by 40%.

Customer Support Specialist - Teleperformance

(2022-06 - 2022-12)

• Built strong customer relationships by thoroughly analyzing issues and delivering real-time, effective solutions.
• Maintained high customer satisfaction by addressing queries efficiently and consistently achieving key performance indicators (KPIs).
• Supported customers across day-to-day service queries and issue resolution in a high-volume environment.
• Maintained service quality by handling queries efficiently and following process standards.

Production Manager - Forever Living Products

(2020-03 - 2022-03)

• Expanded the sales network by recruiting, mentoring, and training 35+ sales representatives, contributing to a 30% increase in monthly sales.
• Improved lead conversion through sharper sales planning and execution, contributing to 25% growth in overall revenue.
• Built market reach through partnerships that strengthened customer retention and repeat engagement.
• Created structured training programs that improved team performance and reduced new-hire onboarding time by 40%.

BBA - Bachelors Of Business Administration - BHOPAL SCHOOL OF SOCIAL SCIENCES (2022)

12TH - FATHER AGNEL HIGH SEC. SCHOOL BERASIA (2019)

10TH - FATHER AGNEL HIGH SEC. SCHOOL BERASIA (2017)