Harsh Jha

Operations-focused professional with 6+ years of experience across customer service, aviation operations, recruitment support, healthcare bookings, and technical support. Currently managing high-volume healthcare bookings, shift requirements, candidate compliance, urgent requests, documentation and stakeholder coordination for multiple healthcare facilities. Known for ownership, accuracy, fast issue resolution and clear communication in time-sensitive environments.

Brings a strong combination of customer handling, operational coordination, process discipline and people-facing experience suited to team-lead and operations roles.

Recruitment Consultant - QX GLOBAL GROUP

(2024-10)

• Coordinate daily bookings for nurses and healthcare professionals across multiple healthcare facilities, balancing availability, requirements and compliance.
• Manage multiple hospital shift bookings using IQX recruitment software with strong attention to accuracy and timely completion.
• Complete candidate checklists for NHS trusts and private hospitals and follow up on missing compliance documentation.
• Coordinate DBS checks, training certificates, ID proofs and other required documents to support compliant placements.
• Match healthcare professionals to client requirements based on availability, skills and compliance status.
• Handle last-minute shift requests, emergency bookings, scheduling conflicts and operational exceptions with prompt resolution.
• Maintain clear communication between candidates and consultants to support smooth booking, onboarding and shift coverage.
• Identify documentation gaps proactively and work with stakeholders to close outstanding requirements.
• Prepare daily operational updates covering shift coverage, candidate activity and compliance status.

Faculty & Counsellor - IIAHM

(2023-10 - 2024-08)

• Delivered training in aviation management, safety regulations and air traffic control, including Go-Now and Sky-Speed systems.
• Mentored students and supported professional development through structured guidance and practical industry knowledge.
• Provided career counselling, resume guidance and interview preparation, building strong rapport with students and clients.
• Managed multiple learner requirements while maintaining clear communication, follow-up and service quality.

Technical Support Engineer - SALESFORCE

(2023-04 - 2023-08)

• Provided customer-focused technical support and structured troubleshooting for customer issues.
• Prioritised cases, communicated solutions clearly and worked toward timely issue resolution in a fast-paced environment.
• Maintained a service-oriented approach while adapting to changing customer and business requirements.

Salesforce Administration & Support - NEXAN TECH IT SOLUTION

(2022-10 - 2023-04)

• Supported Salesforce administration and client requirements with focus on reliable service delivery.
• Worked with Apex triggers, classes, test methods, Visualforce and SOQL within the support environment.
• Handled support activities requiring accuracy, structured problem solving and stakeholder communication.

Aviation Customer Service Officer - INDIGO AIRLINES - Indore Airport

(2020-01 - 2022-07)

• Delivered passenger-facing customer service at Indore Airport across check-in, boarding, passenger queries and special service requests.
• Used Go-Now for passenger check-in and Sky-Speed for passenger booking management.
• Supported smooth passenger movement and service delivery in a high-pressure, time-sensitive airport environment.
• Handled customer concerns professionally with focus on service quality, communication and passenger satisfaction.
• Recognised with Best CRE award three times and Employee of the Month.

Bachelor of Computer Applications - BCA - NIRMT University (2016 - 2018)

Diploma - Aviation Hospitality & Travel Management - Frankfinn (2018 - 2019)