Assistant Manager, Middle Office Control at HSBC Electronic Data Processing (2025-01 – Present)
Validating trade bookings, supervising FX operations, executing reconciliations, and managing regulatory compliance and audits.
- Validating the trade booking against BBG and Reuters Conversation
- Supervise and control the execution made by FO operations
- Amending the trade booking to align with the confirmed trade ticket
- Executing the FOBO reconciliation on daily process to mitigate the risk of Trade failure/mismatch as a last control
- Provide daily status report on KRI to management and handle escalations if any
- Handled external audit and completed without any observation from the auditors
Process Executive, FX confirmation at HSBC Electronic Data Processing (2022-01 – 2024-12)
Processing and verifying FX trades, ensuring compliance, and resolving confirmation issues.
- Responsible for processing and verifying changes to FX trades to ensure accuracy and compliance with regulations
- Improved customer satisfaction by addressing and resolving issues promptly
- Ensure MT300 / LFC are sent to clients on trade date
- Identifying and resolving any on boarding issue to enhance STP rate in confirmation process
- Developed strong working relationships with staff, fostering a positive work environment
- Monitoring the trades booked under Block Account and make sure the trades are allocated within time frame
Customer Service Executive at Muthoot Fincorp Ltd (2020-10 – 2021-11)
Conducting gold appraisals, handling gold mortgage loans, and processing customer transactions.
- Conducted gold appraisals to determine the value of jewellery pieces and provide accurate estimates
- Enhanced efficiency in handling Gold Mortgage loans
- Demonstrated strong cashiering abilities by efficiently processing customer transactions
PWD Contractor at Private Business (2019-01 – 2020-01)
Executing civil works on construction projects and managing project timelines and budgets.
- Executed civil works on diverse construction projects, including schools and road infrastructure
- Delivered high-quality work on time and within budget, earning positive feedback from clients
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets
Teaching Assistant at S.B.P English medium school (2016-02 – 2018-04)
Evaluating student performance, organizing cultural events, and providing educational support.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed
- Took charge of organizing and overseeing cultural events, class room activities; tutoring, and reviewing work
- Helped with grading assignments and tests, providing constructive feedback to students based on results
