Team Leader
Send a job offer directly to this candidate
My objective is to obtain a position in a professional environment where my skills are valued and can benefit the organization
LEAD ANALYST WITH 10+ YEARS OF EXPERIENCE IN CUSTOMER SERVICE UNDER THE COMMERCIAL SEGMENT OF PROPERTY & CASUALTY INSURANCE
LEAD ANALYST & BUSINESS PROCESS LEAD 03/2022 to Current
· Work closely with stakeholders, including customers, business teams, and IT departments, to analyze and document business processes and requirements
· This role will focus on identifying solutions that meet business needs and improving process efficiencies, ensuring alignment with organizational objectives
· I'm responsible to handle a team of 5 associates which is handling the back-office operations for the biggest general insurance company in Norway
· The team plays a major role in assisting the onshore team with motor insurance by providing warranty to newly purchased and resale cars it also serves a vital role in performing other important tasks like providing access to company's self-service portal, providing evidence of insurances to third parties and terminating insurances policies
SENIOR ADVISOR 02/2015 to 03/2022
· I was retraining for level 1 troubleshooting and updating the internal and external customers if there was a technical problem with their renewal policies, accounting, and claim enquiries I also had the opportunity to work with numerous managed service partners and conducted communication / process trainings for new hires
· Was able to work with the biggest companies in the world and manage their insurance polices
JUNIOR LOAN OFFICER 09/2013 to 10/2014
· I was responsible to generate revenue through new client acquisition and business development
· Was one of the top performers of my department for bringing in high ticket sizes as well as providing valued customers for the company
· Lean Six Sigma Black Belt Certified from Henry Harvin
· CISR – Certified Insurance Service Representative
· Pursuing CPCU – Chartered Property and Casualty Underwriter
Bachelor of Management Studies 03/2013
S.I.E.S College (Nerul)
