Naziya Choudhary

Results-driven and proactive professional with 3.5years of experience leading high-performing teams. Adept at motivating team members, streamlining operations, and exceeding performance targets. Seeking a Team Leader position to leverage my leadership, problem-solving, and communication skills to drive team success and contribute to organizational growth.

Customer Delight Officer - Nextgen Infratech Solutions

(2021-01 - 2022-04)

• Delivered personalized customer support across chat, email, and calls.
• Advised customers on skincare routines based on skin concerns and product knowledge.
• Resolved complaints efficiently, ensuring high satisfaction and retention.
• Captured customer feedback to support product and service improvements.
• Promoted loyalty programs and assisted during campaigns and new product launches.

Team Leader - Nextgen Infratech Solutions

(2022-04 - 2024-03)

• Supervised and motivated a team of customer service/sales representatives to achieve performance and customer satisfaction targets.
• Ensured consistent, high-quality customer interactions aligned with brand standards and tone.
• Provided training and product knowledge sessions on skincare ranges and customer handling.
• Monitored team KPIs, handled escalations, and implemented strategies for continuous improvement.
• Collaborated with marketing, logistics, and product teams to ensure seamless customer experience and successful campaign execution.
• Analyzed customer feedback and team performance to drive service enhancements and operational efficiency.

Team Leader - Altruist technologies PVT.LTD

(2024-06)

• Managed and coached a team of customer care representatives to ensure high-quality support for insurance policies, claims, renewals, and complaints.
• Monitored team performance and workflow to meet service targets and maintain quality standards.
• Conducted training on insurance products, compliance protocols, and customer service skills.
• Resolved escalated customer issues efficiently, ensuring customer satisfaction.
• Analyzed customer feedback and performance reports to drive process enhancements.

Graduation - B.N Bandodkar college of science (2019 - 2022)

HSC - Mazidun High School & Jr. College (2017 - 2019)

SSC - Mazidun High School & Jr.College (2017)