Harshika Modi

Versatile and results-oriented professional with over 3 years of experience in BFSI Operations, Business Development, Recruitment, and Client Management. Demonstrated expertise in operations, claims processing, offshore coordination, SLA management, talent acquisition, business development, and stakeholder communication. Adept at managing multiple responsibilities, adapting to dynamic business environments, and building strong professional relationships.

Passionate about driving efficiency, solving business challenges, and contributing to organizational success through dedication, collaboration, and continuous learning.

Business Development Manager & Recruitment Coordinator - Wagh Infraa Buildcon Pvt Ltd - Nagpur, Maharashtra

(2026-02 - 2026-03)

• Generated and managed leads through data mining and proactive outreach
• Built and maintained strong client relationships and handled existing clients
• Attended business meetings and presented company profile presentations
• Handled end-to-end recruitment and candidate sourcing via WorkIndia and LinkedIn
• Screened resumes, conducted interviews, and coordinated hiring processes
• Managed company social media (LinkedIn), created business-related video content and posts
• Designed and shared professional greetings and updates on company LinkedIn page
• Maintained candidate pipelines and supported onboarding processes

Process Associate – BFSI Domain - Tata Consultancy Services - Nagpur, Maharashtra

(2019-09 - 2022-11)

• Acted as SME for claims and customer operations.
• Managed payments, verifications, and documentation with high accuracy.
• Handled offshore queues consisting of 4 different work types, ensuring timely case completion while consistently meeting SLA requirements.
• Prioritized and completed assigned non-SLA tasks as directed by the Team Leader, maintaining operational efficiency.
• Managed quick and effective email correspondence between offshore and onshore teams, ensuring seamless communication and issue resolution.
• Maintained quality standards and adhered to process guidelines while handling high-volume transactions.
• Mentored team members and supported knowledge sharing to improve operational accuracy and productivity.

PGDM - NMIMS Mumbai (2020 - 2022)

BCCA - Dr. Ambedkar Institute (2016 - 2019)

HSC - KDM College

SSC - Tata Parsi Girls High School