Harshith S

Finance and banking operations professional with a BBA in Strategic Finance and hands-on experience across financial transactions, customer account servicing, KYC/AML compliance, and operational controls. Skilled in reviewing documentation, identifying discrepancies, maintaining accurate records, and resolving or escalating exceptions in deadline-driven environments. Brings a strong foundation in accounting principles, financial reporting, reconciliation, Excel, and Power BI, with the ability to quickly adapt to new systems and processes.

Customer Service Associate at Federal Bank (2024-09 – 2026-09)

• Processed and verified 50+ customer transactions and service requests daily, ensuring accuracy, adherence to defined procedures, and timely completion.
• Investigated transaction discrepancies and operational exceptions, identifying root causes and escalating unresolved issues through appropriate channels.
• Maintained and tracked KYC and AML-related exceptions, following up on outstanding items to ensure compliance with internal and regulatory requirements.
• Monitored customer and operational activities to identify potential risks and compliance gaps, escalating issues through appropriate channels to support timely resolution.

Operations Intern at Smart Living (2023-05 – 2023-12)

• Used Microsoft Power BI to manage and track CRM data, supporting stakeholder coordination and reporting on customer and vendor activity.
• Supported day-to-day accounting activities, including maintaining financial records and assisting with expense tracking and bookkeeping using Zoho Books.
• Assisted with GST compliance and filing-related activities, including preparing and organizing transaction data and supporting the filing process.
• Coordinated with customers, vendors, and stakeholders across procurement and marketing activities to support successful execution of multiple projects.

Voice Based Data Entry Intern at Simbo.Ai (2020-08 – 2020-09)

• Recorded and validated 5,000 English voice sentences within 10 days, achieving 4,600+ quality-approved submissions.
• Maintained fluency, attention to detail, and strong time discipline while adhering to structured recording guidelines.

Freelancing (2020-04 – 2022)

• Created and sold custom design merchandise directly to clients, managing product inquiries, pricing discussions, and order fulfillment.

Bachelor of Business Administration in Strategic Finance – St Joseph's University - Bengaluru (2021 – 2024)