Harshitha Harshitha c

I am looking forward for challenging role which would assure me a good career and job satisfaction. I am confident enough to face the existing competition and will try to perform always beyond the expectation of the organization. Over 3 Years of experience Managing and optimizing production Environments at Qwikcilver Ltd.

Led major incident resolutions, ensuring minimal customer impact and rapid recovery. Designed and implemented proactive monitoring frameworks to enhance system reliability. Successfully migrated infrastructure and deployed new production setups with minimal downtime.

Streamlined CI/CD pipelines using tools like JMeter, Octopus, and Jenkins. Consistently met SLA targets through swift issue resolution and thorough root cause analysis. Collaborated across cross-functional teams to maintain high system availability.

Demonstrated strong analytical thinking and business acumen to align technical efforts with stakeholder goals.

Site Reliability Engineer - Alert Monitoring team - Pinelabs Pvt Ltd (Qwikcilver Solution Pvt Ltd)

(2022-11)

Site Reliability Engineer with focus on alert monitoring and incident management. Responsible for system availability, latency performance, change management, incident management, root cause analysis, monitoring, emergency response, and capacity planning. Site reliability engineers often have backgrounds in software engineering, systems engineering, or system administration. Focuses of SRE include automation, system design, and improvements to system resilience.

• Dealing with incoming alerts in communication platforms like Gmail and Slack
• Bug tracking platforms, such as JIRA, Darpan Tools
• Observe past behaviors to understand the current state of the system and collaborate with product teams
• Monitoring the alerts and technically helping the Application team, IT team, and Database team across multiple teams
• Detecting problems that affect a customer's productivity
• Assist with any additions or changes to existing production networks, with change management and incident management
• Assuring that the task is completed within the SLA
• Setup of the monitoring team and process to ensure that system and application KPIs are proactively monitored
• Part of major incident management involves leading and collaborating with teams during major incidents, ensuring appropriate customer communications, quick recovery, eliminating the risk of recurrence, and conducting root cause analysis
• Managed projects consisting of migration and new production environment setup
• Knowledge about root cause analysis and following up with the respective team for resolutions
• Knowledge about deployment on Jenkins, JMeter, Garfana, Bamboo, Jira & Octopus

S.S.L.C - Prajwal convent High School

P.U.C. II - Sheshadripuram Independent Pu College

BBA - KLE Society degree college