Operations Associate at Uber Technologies Private Limited (2022-08 – Present)
- Developed and shared best practices across company to align with objectives and quality standards.
- Managed monitoring and oversight of operations, ensuring all jobs were completed on time and as planned.
- Working on Voxel project.
- Worked on NVL UPT, SQE, GS GR Project as Operator and in Global Search as Operator & Auditor.
- Ensures the security and compliance of all documents related to active and archived projects.
- Maintain compliance with company requirements (e.g., time tracking, SOPs) with Completing assignments on-time and on-budget and administrative tasks (e.g., PKT's) as requests.
- Manage operational tasks including workflow coordination and team communication.
Process Associate (Quality Analyst) at Affinity X (Global Advertisement Pvt. Ltd.) (2015-01 – 2017-03)
- Analyze and QA of Graphic design. Find functional, formatting, linguistic bugs and issues.
- Responsible for configure design with staging domain to give desired result to the client.
- Investigate the root cause of issues of client as well as internal team for customer satisfaction and team moral improvement.
- Co-ordinate with client to provide end-to-end services and resolve issues.
- Raising queries if instructions are unclear or incomplete for designer.
Business Associate at Caliber Point Business Solution
- Completing work based on provided guidance and with no errors.
- Reading—understanding client instructions and checking the ad input material provided.
- Performing quality checks on own work before handing over to the client.
