Heena Jaiswal

A seasoned industry professional with comprehensive experience and operations with reputed Companies. Familiar with a variety of the field's concepts, practice and procedures relies on the extensive experience and judgement to plan and accomplish goal. True team leader with strong motivation, analytical and problem-solving skills.

Cogent written and verbal communication skills. A highly motivated and focused performer, who's keen to utilize his technical skills, knowledge in order to assist the organization to achieve its goal with strong managerial skills.

CRM Manager - MO Designs Pvt.Ltd

(2026-01 - 2026-04)

• Co-ordination with Sales & Pre-Sales Team.
• Visits assigned as per requirement on daily basis.
• Co-ordination with interior designer for sales action.
• Handling CRM Team.
• Prepare Sales tracking report on weekly & monthly basis.
• Prepare Sales & Pre-Sales Activity Report on Daily basis.
• Co-ordination with Digital Marketing team for Social Campaigns.
• Lead Distribute process for Sales Team.
• All dashboards checked on weekly basis with PC related to system.
• Marketing planning with team.
• Handling CRM Software.
• Prepare Performance Report for Sales team.

CRM Manager - XCapital India Pvt. Ltd.

(2022-07 - 2026-01)

• Co-ordination with Sales & Pre-Sales Team.
• Prepare Sales tracking report on weekly & monthly basis.
• Prepare Sales & Pre-Sales Activity Report on Daily basis.
• Co-ordination with Digital Marketing team for Social Campaigns.
• Lead Distribute process for Sales Team.
• Co-ordinate for SMS Campaign & Voice Campaign (Project wise).
• Handling CRM Software, Facebook tools etc.
• Prepare Performance Report for Sales team.
• Create CRM Id's for new joiners.
• Track DSR Report on Daily Basis.
• Handling CRM Software.

Assistant Manager - Garnet Group

(2013-08 - 2020-07)

• Royalty Report Update on Monthly Basis.
• Royalty Tracking Sheets Update.
• Look after on Dispatches.
• Generate Dispatch Slip through Software.
• Follow up with respective Franchisee for Payments.
• Order material as per stock requirement.
• Prepares correspondence (e.g. Letters, mails).
• Deals with telephone enquiries, redirecting calls and taking messages.
• Assists with general administrative queries from Function.
• Organizing and maintaining files and records.
• Planning and scheduling meetings, appointments & trainings.
• Preparing letters, presentations, agreements and reports.
• Co-ordinate with vendor for Material order.
• Prepare Agreements for New Franchisee & CI Sign-up & for Renewal also.
• Reporting to Manager.
• Help ensure two-way communications between other departments.
• Effective co-ordination and follow up.
• Moderator Report Process.
• Stock Maintain.

B. com - C.C.S University, Meerut (2009)

Intermediate - Commerce group - UP Board (2006)

High School - Science group - UP Board (2004)

MBA - HR+IB - Amity University, Noida (2013)

Diploma - BCA - MICE, Meerut