Manisha Arya

Dedicated and detail-oriented professional with over 6 years of experience in Administration, Customer Relationship Management (CRM), HR coordination, and Sales Support. Proven track record of efficiently managing front-office operations, maintaining strong client relationships, and supporting internal teams to achieve business objectives. Adept at multitasking, problem-solving, and ensuring smooth day-to-day operations.

Seeking a growth-oriented role in Admin, HR, or CRM domain where I can utilize my experience and contribute to organizational success.

CRM Executive - Techno Music India Pvt. Ltd.

(2024-03)

• Managed and maintained customer data in CRM systems with high accuracy
• Acted as the primary point of contact for customer queries and concerns
• Ensured timely resolution of issues, improving overall customer satisfaction
• Coordinated with sales and internal departments for seamless service delivery
• Assisted HR team in onboarding processes including documentation and coordination
• Monitored pending payments and conducted regular follow-ups for collections
• Prepared basic reports related to customer interactions and collections
• Improved customer response time by effectively handling and prioritizing queries
• Maintained strong client relationships leading to repeat business and retention

Receptionist & Admin Executive - Madhavbaug Ayurveda Clinic

Duration: 4 Years

• Handled front desk operations including greeting visitors, managing calls, and scheduling appointments
• Maintained patient records, files, and documentation systematically
• Coordinated appointment schedules between doctors and patients
• Assisted in billing, invoicing, and daily cash handling activities
• Supported administrative tasks such as filing, data entry, and office coordination
• Ensured smooth communication between staff and patients
• Streamlined appointment scheduling process improving patient flow
• Maintained organized records ensuring quick access and accuracy

Bachelor of Commerce - Commerce (2021)

Higher Secondary (2018)

Secondary (2016)