Hema Dinesh

Results-driven Senior Business Analyst with 15+ years of experience across BFSI and FinTech domains. Proven expertise in Loan Origination Systems (LOS), Power BI dashboard development, SQL-based data analysis, and end-to-end business requirements lifecycle (BRD, FSD, and UAT). Skilled in bridging business and technology teams through Agile/Scrum frameworks, stakeholder management, and process optimisation.

Track record of delivering data-driven insights that support strategic decision-making across credit, microfinance, and banking verticals.

Senior Business Analyst - Kavi Global

(2025-10 - 2026-04)

• Led end-to-end business analysis for enterprise clients, translating complex requirements into data-driven solutions for the IAMS project, including optimal allocation logic and system workflow design.
• Wrote SQL queries (joins, filters, optimisation) to extract, validate, and reconcile large datasets across backend systems and frontend reports, ensuring data consistency.
• Developed interactive Power BI dashboards to track KPIs and performance metrics, enabling data-driven decisions for leadership.
• Designed and maintained data models (fact and dimension tables, relationships) supporting reporting, analytics, and business requirements.
• Created data documentation including data dictionaries and mapping documents to improve data governance and cross-team understanding.
• Integrated data from multiple sources (databases, flat files, APIs) into centralised reporting systems.

Senior Business Analyst - Hotfoot Technologies Solution

(2024-10 - 2025-09)

Clients: Citi Union Bank | Unity Small Finance Bank

• Gathered and aligned client business requirements with organisational goals for LOS projects, improving project delivery accuracy and stakeholder satisfaction.
• Built Power BI dashboards for Loan Origination System reporting, providing visibility into loan lifecycle, approval trends, and operational KPIs.
• Used SQL (joins, subqueries, filters) to extract and validate LOS data, ensuring consistency between backend systems and frontend views.
• Developed and maintained ETL processes with source-to-target data mappings, data validation checks, and pipeline monitoring for reliable data flow.
• Prepared Functional Specification Documents (FSD) and system workflows; coordinated with technical teams for successful execution.
• Delivered Rapid LOS implementation for Prime Home Loans, Affordable Housing, LAP, and Micro LAP products as a web-based loan origination platform.

Senior Business Analyst - Belstar Microfinance

(2022-06 - 2024-09)

• Conducted GAP, Impact, and Scope Analysis on business processes, improving alignment of project objectives with business needs across LOS enhancements.
• Designed use cases, BRDs, and process flows that streamlined the development lifecycle and improved team understanding of user stories.
• Gathered business requirements, analysed LOS workflows, and coordinated with stakeholders to improve system efficiency and user experience.
• Generated detailed financial and operational reports using SQL, delivering insights that informed strategic decisions across the credit function.
• Managed multiple initiatives simultaneously, tracking development priorities to ensure alignment with business goals and on-time delivery.
• Coordinated with users, vendors, and internal teams to gather change requests and enhance project outcomes.

Business Analyst - Samunnati Financial Intermediation & Services

(2019-05 - 2022-05)

• Analysed and optimised credit processing functions; created process frameworks, SOPs, and defined credit workflows in the Loan Origination System.
• Performed financial statement analysis, bank statement review, and CIBIL checks to determine creditworthiness and manage customer risk.
• Managed loan disbursement processes and led a credit team across multiple loan solutions.
• Handled internal and external audit processes for the credit function, ensuring compliance with regulatory standards.
• Created and published MIS and dashboard reports for the credit function, improving management visibility and reporting accuracy.

MIS Coordinator / Business Analyst - Vodafone Idea (VI)

(2009-03 - 2018-11)

• Developed and maintained MIS dashboards for analysing sales and customer performance data at zonal and national levels.
• Transformed raw data into actionable insights delivered to regional and national leadership teams.
• Analysed diverse customer parameters to identify trends and recommend process improvements, enhancing customer satisfaction levels.
• Collaborated with the Data Analytics team to develop internal dashboards and contributed to BRD creation.
• Ensured compliance with ISO process standards and successfully completed Circle and Corporate Audits.

Sales Coordinator - TATA Securities Ltd

(2008-02 - 2008-11)

Customer Support & Sales Coordinator - ICICI Bank

(2006-12 - 2008-02)

MBA - Bharathiar University, Chennai (2013 - 2014)

B.Com - Madras University (2003 - 2005)