Hemant Kumar
Business Development Executive | B2B Sales | Customer Relationship
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About
Customer-focused professional with 1 year 10 months of experience at an LG Authorized Service Centre. Experienced in customer communication, complaint resolution, follow-ups, service coordination and Excel-based reporting. Known for handling difficult customer situations calmly and maintaining long-term customer relationships. Seeking a Business Development / B2B Sales opportunity where strong communication, ownership and learning ability can contribute to revenue growth.
Experience
Customer Care Officer (CCO) - Amar Communication – LG Authorized Service Centre - Fatehpur
(2024-06 - 2026-03)
- Handled 40–50 customer requests daily during regular operations and up to 100–120 requests during peak summer season.
- Managed ageing service cases (7+ days pending) through proactive follow-up and customer coordination.
- Communicated with customers regarding service updates, appointments and complaint resolution.
- Maintained operational records and reports in Microsoft Excel with twice-daily updates.
- Worked closely with service engineers to ensure timely service completion.
- Successfully resolved several escalated customer cases that could not be handled through routine support.
Education
Bachelor of Arts - Running
Intermediate - Science (Mathematics) - UP Board
High School - UP Board
