Hemant Wason

Digital Transformation and Product leader with experience spanning Healthcare, Insurance, BFSI and Fintech, with a strong track record of translating business priorities into digital products, enterprise platforms, process transformation and technology-led business outcomes. Identifying transformation opportunities, defining solution roadmaps, managing cross-functional delivery and partnering with senior stakeholders to drive adoption and measurable improvements.

General Manager – IT / Digital Transformation - MAX HEALTHCARE LTD. - Gurgaon, India

(2024-04)

• Lead end-to-end transformation initiatives from business problem identification and requirements discovery through solution design, technology implementation, testing, rollout and continuous improvement.
• Define product vision, roadmap, priorities and delivery plans for patient-facing and hospital-operations platforms.
• Partner with senior business stakeholders, clinicians, operations and technology teams to translate complex healthcare workflows into scalable digital solutions.
• Drive process digitisation and workflow transformation to reduce manual intervention, improve operational visibility and enhance patient experience.
• Manage technology partners and vendors across solution evaluation, implementation, integrations, delivery and support.
• Lead Agile product delivery including backlog management, prioritisation, sprint planning, UAT, release management and stakeholder sign-off.

Deputy General Manager – IT - MAX HEALTHCARE LTD. - Gurgaon, India

(2021-04 - 2024-03)

Assistant General Manager – IT - MAX HEALTHCARE LTD. - Gurgaon, India

(2019-01 - 2021-03)

Senior Business Analyst / Consultant - DECIMAL TECHNOLOGIES PVT. LTD.

(2018-09 - 2018-12)

• Consulted on digital lending and supply-chain financing transformation initiatives.
• Led requirement discovery, business-process understanding, scope definition and solution documentation.
• Developed BRDs, functional requirements, process flows and wireframes for stakeholder review and sign-off.

Master Principal System Analyst - HOME CREDIT INDIA FINANCE PVT. LTD.

(2016-03 - 2018-09)

• Played a senior product, business analysis and solution role across large-scale digital lending initiatives.
• Defined product requirements, user stories, acceptance criteria and functional specifications.
• Worked with business, risk, compliance, engineering and technology teams across the product lifecycle.
• Supported solution architecture and integration design for digital lending platforms.

Chief Manager – Business System Analyst - MAX LIFE INSURANCE CO. LTD.

(2009-10 - 2016-03)

• Led business analysis, technology transformation and digital initiatives across customer service and the insurance policy lifecycle.
• Defined BRDs, functional specifications, workflows and integration models.
• Led SIT and UAT activities to ensure solution quality, business readiness and regulatory compliance.

Senior Manager – IT Training | Assistant Manager – Policy Owner Services | Executive – New Business & Customer Services - MAX LIFE INSURANCE CO. LTD.

(2002 - 2009)

Earlier Career Progression

Process Associate - GE CAPITAL INTERNATIONAL SERVICES

(1998 - 2002)

B.Com. - University of Delhi

Higher Diploma - Software Engineering - Aptech