Hemanth Gowda

As a technical support engineer Dedicated and experienced professional with proven success in resolving technical issues such as software, hardware and networking issues and commercial organizations, I'm Actively looking an opportunity to use my decade of experience serve to organisation.

Technical Support Engineer at Ample Technologies Private Limited (2024-11 – Present)

• GSX (Global Service Exchange) – Device diagnostics, repair case creation, service Ticketing systems.
• Performed advanced troubleshooting hardware issues using Apple AST 2 tools for identify hardware issues.
• Provided L1/L2 technical support for Apple devices.
• Managed tickets using CRM/GSX ticketing systems.
• Kernel panic analysis & crash dump debugging Windows BSOD/macOS panic logs & data migration.
• Performed macOS installation, updates, and back-up restore.
• Installed and configured MS Office 365 Licence activation & Outlook mail configaration, iCloud setup for end users.
• Ample technologies private limited - Client is Apple INC.

Technical Support Engineer at S.D Computronix Private Limited (2022-03 – 2024-05)

• Resolved technical issues within different components of computer systems, such as software, hardware, and networking.
• Troubleshoot and resolve incidents via phone, email, chat, or remote tools. - Windows/Desktop/Macbook/Printers/ Router.
• Provided end-user support MS Office 365 license activation including outlook mail box configuration.
• Install, configure drivers and maintain operating systems (iOS/Windows/macOS/Linux) & data migration.
• Debugging complex multi-layer issues (app → OS → network → hardware) event viewer & windows Run administration.
• Support end to end users encryption with system, applications & antivirus security setup & data backup - restoration.
• Manage user accounts MDM tools for device management, permissions, and access using Active Directory.
• Handle service requests and incidents through ticketing tools (ServiceNow/Jira/Zendesk).
• Parts assemble - laptops, desktops, printers, router and CPU.
• Proficient in VPN, TCP/IPv4, DHCP, DNS, FTP and SMTP protocols.
• Knowledgeable in Cisco routers, switches, firewalls.
• S.D Computronix private limited - Client is Infinity retail PLT.

B.A – A.D Biligowda Frist Grade College Koppa (2024-03)

Network Security Support – Cisco Networking Academy (2023-10 – 2024-10)