Hemanth Kumar

Senior Software Engineer with 6.5+ years of ServiceNow experience specializing in IT Service Management (ITSM), Service Catalog, and integrations with the CMDB. Skilled in building scalable solutions with JavaScript (Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions), Flow Designer, and REST APIs. Experienced in end-to-end delivery: requirement analysis, development, testing, update set–based deployments, and production support, in close collaboration with business analysts, QA, and stakeholders.

ServiceNow Developer at Datastaq Solutions (2023-08 – 2026-04)

• Developed and customized ServiceNow applications from business requirements and technical specifications.
• Delivered ITSM enhancements (Incident, Problem, Change, Request) using Business Rules, Client Scripts, Script Includes, and UI Actions.
• Enhanced Service Catalog items, record producers, and variable sets; automated fulfillment with Flow Designer.
• Supported REST API integrations with external applications and worked with CMDB data in ITSM processes.
• Resolved defects and production issues; managed update sets across development, test, and production.
• Partnered with business analysts, QA, and stakeholders to deliver enhancements and maintain platform reliability.

ServiceNow Developer at ValueLabs (Client: United Airlines) (2022-06 – 2023-08)

• Developed and maintained ServiceNow configurations, forms, fields, and lists to meet project requirements.
• Created Business Rules, Client Scripts, UI Policies, and Script Includes for ITSM and Service Catalog needs.
• Troubleshot issues, tested enhancements, and deployed changes through update sets across environments.
• Translated stakeholder requirements into technical solutions while following development standards.

Junior ServiceNow Developer at Sparity (2021-12 – 2022-03)

• Built Client Scripts, Business Rules, and UI Policies; supported form configuration and Service Catalog development.
• Assisted with ITSM configurations, debugging, functional testing, and defect resolution.

Associate ServiceNow Developer at ZEN3 (A Tech Mahindra Company) (2019-05 – 2021-06)

• Configured ITSM processes (Incident, Problem, Change, Request) and customized forms, lists, and UI behavior.
• Worked on Client Scripts, UI Policies, and Business Rules; analyzed tickets and resolved application issues.
• Performed functional testing and supported maintenance, defect resolution, and minor enhancements.

Bachelor of Technology (B.Tech) in Electronics and Communication Engineering – Jawaharlal Nehru Technological University, Kakinada (JNTUK) (2017)