Kalangi Saikrishna
ServiceNOW Developer
Talent
Hyderabad, HyderabadMember since July 28, 2025
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About
- Having 3 years of good Experience in Implementation and Customization of ServiceNow (ITSM, ITBM).
- I have Good Experience on java script
- Good understanding of various software development methodologies, software development life cycle and quality processes.
- Having experience in Planning, Development, and Administration of projects in ServiceNow. I have versatile work experience in all areas related to ServiceNow including Scripting, Email Notifications and Reporting, etc.
- In-depth knowledge of the technical implementation of Incident, Change Management, Problem Management, Service Catalog, Reporting, User Administration.
- Administration of the users, user groups and Roles.
- Working with Incident, Problem, and Change management applications in ServiceNow.
- Identified, Categorized, Prioritized, and Assigned different tickets escalated through Service Desk team from user's team.
- Configuration of Tables, Applications, Forms, Roles.
- Knowledge on Import Sets, SLA/OLA and Transform maps.
- Ensuring SLAs are achieved according to Incident, Problem, and Change Management Processes.
- Verify change requests and defects, documenting, tracking and communicate test plans, test results and unresolved problems, preparing test reports.
- Created Service Catalog, Order guides, Record producers, Catalog items, Variables & Variable sets.
Experience
- Having 3 years of good Experience in Implementation and Customization of ServiceNow (ITSM, ITBM).
- I have Good Experience on java script
- Good understanding of various software development methodologies, software development life cycle and quality processes.
- Having experience in Planning, Development, and Administration of projects in ServiceNow. I have versatile work experience in all areas related to ServiceNow including Scripting, Email Notifications and Reporting, etc.
- In-depth knowledge of the technical implementation of Incident, Change Management, Problem Management, Service Catalog, Reporting, User Administration.
- Administration of the users, user groups and Roles.
- Working with Incident, Problem, and Change management applications in ServiceNow.
- Identified, Categorized, Prioritized, and Assigned different tickets escalated through Service Desk team from user's team.
- Configuration of Tables, Applications, Forms, Roles.
- Knowledge on Import Sets, SLA/OLA and Transform maps.
- Ensuring SLAs are achieved according to Incident, Problem, and Change Management Processes.
- Verify change requests and defects, documenting, tracking and communicate test plans, test results and unresolved problems, preparing test reports.
- Created Service Catalog, Order guides, Record producers, Catalog items, Variables & Variable sets.
Education
- B. Tech CSE in JNTU Kakinada, completed in 2018
