Himani Panwar

To secure a dynamic and challenging position within a reputable organization where I can apply my extensive training and skills to drive significant contributions to the company’s success. I aim to expand my learning and knowledge base while actively participating in innovative projects and problem-solving initiatives. My goal is to leverage my expertise to support organizational growth and excel in a role that offers both professional and personal development opportunities

Customer Service Associate at Teleperformance (2020-02 – 2022-03)

• Provided support for Samsung process, handling customer inquiries and resolving issues efficiently.
• Managed high-volume calls while maintaining a professional demeanor and ensuring customer satisfaction.
• Work in an email LOB and Customer interaction feedback.

Quality Analyst at TaskUs (2022-09 – Present)

• Conduct audits for teammates as assigned by quality leaders, ensuring adherence to quality standards.
• Lead team sessions and manage interventions to improve performance and resolve issues.
• Provide constructive feedback to teammates, guiding them on how to deliver exceptional customer service.
• Organize and facilitate open house sessions to emphasize the importance of effective call handling and enhancing customer experience.

MBA in Operation and HR – LOVELY PROFESSIONAL UNIVERSITY (2022 – 2024)

B.tech in Biotechnology – PUNJAB TECHNICAL UNIVERSITY