Himanshi
Admissions & Outreach Counsellor | Student Records & CRM Management
Hire this person
Send a job offer directly to this candidate
About
Results-driven BCA student with 2+ years of experience in office administration, admissions support, student & parent communication, MIS reporting, Excel automation, and operational coordination. Proven ability to manage large student databases (CRM-equivalent workflows), generate accurate reports, and handle multi-stakeholder communication professionally. Bilingual in English and Hindi with a keen interest in public policy, education, and outreach.
Seeking to apply administrative and communication skills in a dynamic admissions and outreach role at ISPP.
Experience
Office Coordinator - Secondary School - New Delhi, India
(2023-01)
Managed all administrative, admissions, and student record functions for a secondary school, serving as the primary point of contact for students, parents, and faculty.
- Maintained and updated student databases, attendance records, and fee records for 500+ students — equivalent to CRM data management practices.
- Assisted students and parents with admission-related queries, documentation review, and application guidance.
- Handled 20+ telephonic and in-person inquiries per week, ensuring a positive and professional experience for prospective and current students.
- Created weekly Excel MIS reports and visual dashboards for 3 academic departments.
- Drafted official communication letters, circulars, notices, and correspondence for students, parents, and administration.
- Coordinated with faculty, senior management, students, and parents to ensure smooth academic and administrative operations.
- Resolved escalated student and parent concerns professionally and empathetically.
Coordinator - Language Learning Lab - New Delhi, India
(2025-01)
Overseeing student coordination, outreach, and operational reporting for a language learning programme.
- Managed student enrolment coordination and academic activity tracking across multiple programmes.
- Handled student queries and provided guidance on programme structure, schedules, and available offerings.
- Supported outreach efforts to prospective students regarding lab programmes and benefits.
- Prepared operational reports, performance summaries, and progress updates for management.
- Maintained accurate student records and ensured timely updates to programme information.
Education
Bachelor of Computer Applications - BCA - IGNOU (2026-12)
Class 12 - CBSE Board
Class 10 - CBSE Board
