Himanshu Kaushik

To explore the burgeoning market and carve out a definite niche to play a proactive role by adding value to self, family and society as a whole. Learn and grow with every new work, gaining experience and expertise in my field. To secure a challenging position, where i can effectively contribute my skills as a professional.

Service Relationship Manager (Deputy Manager) - Kotak Mahindra Bank

(2022-10)

• Managing working capital department.
• Follow up with client for Stock Statements and Stock Audit and updating of same with respective teams. Managing Portfolio of 250+ clients, maintaining renewal cases and their extensions till renewal is executed in system.
• Legal, Technical Query Follow up and Resolution Submission. Executing all type of Customer Request like statement, Rate Of Interest, FDR's, Maintaining Post Disbursement Document Data.
• Tacking the GA2/ clearing MIS in the morning. Coordinating with RM and Customer for funding / Ad-hoc, liaising with branch for honoring the customer cheque
• Creation of SR on Service Requests Action on Service Request and closure by providing Service to Customers Separate list of SRs with TAT is prepared as table this will be updated frequently for first 6 months)
• Handled trade transactions, Offering WCDL. Follow up with low churn, out of order, NPA customers for recovery of funds
• OTC/PDD documents update in LOS. All fresh legal cases run in LOS, Taking care of original documents in FRFC.
• Taking care of vendor legal bills process in Karman (Kotak Software). Looking for OTC/PDD MIS and coordinate with Sales team for updating, OTC/PDD and Verified documents to be update and submit to OPS and coordinate with operation for updating.
• Maintain FRFC along with maintain Proper Register for Original Documents. Property Release, Property Mortgage.

Credit Admin (CCU Operations Executive) - DBS Bank

(2021-07)

• Prepared letter to client, letter to SRO. MIS month data, Prepare checklist, Monthly dashboard data. Billing notice reports generated day by day. Stock statement mails to central team.
• Handled end-to-end resolution of URC (Unable to Retrieve Charges) cases in financial transactions.
• Reconciled missed charges and ensured accurate posting in customer accounts. Investigated exceptions related to system or manual errors in fee deduction. Coordinated with internal departments (Operations, IT, and Finance) to identify root causes and implement corrective actions.
• Maintained MIS reports and dashboards for URC cases and shared regular updates with senior management. Ensured compliance with audit guidelines by documenting all charge recovery activities.
• Supported automation initiatives to reduce manual URC case handling.

Assistant Manager (Teller) - Axis Bank

(2019-08 - 2021-03)

• Cash Handling and Bank Operations, Customer service and client relationships, NEFT/RTGS, Clearing and Audit work, Team Handling, Target Checking, Weekly Feedback, Set Smart Goals, The Final reports.
• URC Process Department: Handled recovery and reconciliation of delinquent loan accounts flagged under URC.
• Coordinated with branch staff, legal teams, and collection agencies for resolution of irregular accounts.Reviewed and verified customer documentation related to loan settlement, foreclosure, and write-offs.
• Ensured accurate updating of recovery status in internal systems (Finnacle, CRM, etc.).
• Maintained daily and monthly MIS reports related to URC cases and escalations. Conducted followups with customers for overdue payments and settlement offers.
• Monitored cases involving fraud, legal dispute, or customer grievances and initiated corrective actions. Assisted in closure of recovery SRs (Service Requests) and maintained records as per audit guidelines. Supported audit and compliance teams by providing timely documentation.

Acquisitions Manager - Induslnd Bank

(2018-06 - 2019-07)

• Advocating sales and promotions.
• Accurate transaction processing
• Financial reporting and report presentation

M.B.A - HR & Finance - ITS Engineering College Gr. Noida (2018)

B.C.A - M.I.T Engineering college, Bulandshahr (2016)

12th - Commerce - A INT College, Sikandrabad (2013)

10th - A INT College, Sikandrabad (2011)