Himanshu Lanjewar

Having 4+ YOE as IT professional within ServiceNow ITSM, ITOM(CMDB, Discovery, Event Management, Service Mapping) as a Service now Developer & BA.

Experience in implementation Service Now solutions. Experienced in challenging environments requiring direct Customer interaction, deadline driven real-time support project. Ability to communicate and interact effectively with business users/customers.

ServiceNow Developer - Infosys

(2022-02)

ServiceNow Developer - BNSF Railways

(2022-05 - 2022-12)

• Created Data Source and Loaded Data into ServiceNow Table in different format (through JDBC/excel/CSV).
• Used Transform Maps to import Data into CMDB.
• Creating ACLs in table level and field level to access the data based on role.
• CMDB dashboard setup for Completeness, Compliance and Correctness.
• Configuration of Identification rules, Inclusion and Reconciliation rules for custom classes.
• Developed UI Policies, UI Actions, Client Scripts, Business Rules, Script includes, and Scheduled Jobs.
• Developed Reports, Dashboards, notifications, and emails.
• Configured the Discovery Schedules.
• Discovery issue troubleshooting for non-discoverable CI's and stale CIs.
• Update set capturing and moving customizations to different instances by following best practices.

ServiceNow ITOM Developer - PVH (Phillips-Van Heusen)

(2023-01 - 2023-07)

• Worked as a ServiceNow ITOM Developer.
• Created Assessment report with Gap Analysis, Findings, enhancements, best practices, and recommendations.
• Suggested ITOM Benefit Plan along with value for the Identified Opportunities.
• Configure the Out of the box IRE rules to accommodate all the data sources to create / update in CMDB.
• Created User Stories, optimized Discovery Credentials and created data sources for manual Import through IRE.
• Created Discovery Schedules, Adding subnets in schedule range. Working with multiple Infrastructure team to fix the discovery issues.
• Customized Health Dashboard according to requirement for better Visibility.

ServiceNow ITOM Developer - Pepsico (Pepwise Observability)

(2023-08 - 2024-07)

• Integrated ServiceNow with Autosys, Control-M, ESP to pull Teradata Jobs and inject into ServiceNow through Integration Hub ETL to treat Batch Job as a Configuration Item.
• Integrated Elastic Search with ServiceNow to pull Log Metrics Alerts coming from Autosys, Control-M and ESP.
• Worked on Event management, created event rules, alert management rule to create an Incident and Map those Incident to Batch Jobs corresponds to its Support Group.
• Integrated ServiceNow with Grafana to show Active Incidents in the Grafana Dashboard.
• Configured Life Cycle Mapping Status to ensure that Batch Jobs are tracked accurately over life-cycle transitions.
• Created Relationship using Integration Hub ETL as per suggested by customer.
• Work Closely with the Configuration Manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships.
• Created Orphan Tasks for Batch Jobs to assign Tasks to Support Group for Application Service Mapping.
• Worked on customizing form Design, List Layout, Dictionary Entries etc.
• Configured Scheduled Data Import for importing Batch Jobs Daily.
• Prepared documentation for requirements, design, installation ,unit testing and system integration of Service-Now.

ServiceNow ITOM BA - IKEA (Ingka)

(2024-08)

• Working as a ServiceNow ITOM BA.
• Analyzed and documented current processes in the Ingka to identify strength and areas of improvement.
• Facilitated knowledge transfer sessions for ITOM stakeholders.
• Managed daily operations with the ITOM BAU team.
• Conducted CMDB maturity assessments.
• Prioritized and consolidated key performance indicators (KPIs) for CMDB.
• Advised on ServiceNow best practices to enhance CMDB utilization.
• Created detailed reports on findings, enhancements, and improvements.
• Identified continuous improvement opportunities within CMDB processes.
• Maintaining effective communication with stakeholders regarding project progress.

Bachelor of Science - Computer Science, Statistics, Mathematics - Shivaji Science College, Nagpur (2018 - 2021)