Himanshu Raghav

Results-driven Business Operations & Revenue Growth Leader with 8+ years of experience building high-performing teams, driving branch profitability, and delivering measurable commercial outcomes. Consistent track record of generating ₹1+ Cr monthly revenue, improving lead conversion by 20%, and managing cross-functional teams of 10+. Deep expertise in CRM-driven pipeline management, KPI/OKR frameworks, SOP development, commercial performance management, and business reporting.

Recognised for building data-driven cultures, resolving escalations structurally, and aligning operational execution with organisational strategy.

Senior Branch Manager - Regalo Kitchens Pvt. Ltd. - Bengaluru

(2026-01)

• Led end-to-end operations of a high-revenue branch, managing a cross-functional team of 10+ sales and service professionals through KPI-based performance reviews, driving commercial performance accountability and consistently achieving monthly revenue targets in a premium customer business segment.
• Deployed an OKR (Objectives & Key Results) framework to align team performance with organisational goals, establishing a metrics-driven culture through structured KPI tracking and regular performance reviews.
• Owned the complete customer lifecycle — from lead qualification and consultation to order closure and post-delivery coordination — maintaining a high Customer Satisfaction Index (CSI) and reducing cancellations.
• Leveraged CRM tools to manage the full pipeline, improve lead visibility, and generate executive-level performance reports, directly enhancing stakeholder decision-making and data transparency.
• Coordinated cross-functionally with production, logistics, installation, and vendor teams to ensure on-time project delivery; proactively resolved escalations through structured problem-solving.

Business Manager - Livspace Home Interiors - Bengaluru

(2023-11 - 2025-12)

• Managed the complete sales funnel using CRM platforms (Canvas, Zoho), achieving a 20% improvement in lead conversion and generating ₹1.3 Cr+ in monthly revenue; oversaw budget allocation and cost management to consistently meet revenue targets.
• Led a cross-functional team of 8+ professionals across sales, design, and operations, improving consistent achievement of critical sales, service, and delivery KPIs through structured BAU management and weekly performance reviews.
• Accelerated business growth by closing 15–20 project bookings per month, contributing to robust quarterly revenue outcomes and maintaining a healthy pipeline-driven business cadence.
• Designed and maintained multi-dimensional performance dashboards using Excel, Power BI, and Google Analytics, providing leadership with cohort-level insights and reporting accuracy.
• Collaborated with marketing, finance, and operations teams to ensure cohesive execution of business plans; resolved complex client escalations using structured frameworks, improving client retention.

Assistant Manager – Sales - Decorpot Home Interiors - Bengaluru

(2021-08 - 2023-10)

• Promoted to Assistant Sales Manager and entrusted with full branch operations management, covering daily operations, team leadership, client experience, and overall sales performance.
• Built and maintained monthly performance dashboards and business reports for senior leadership, delivering actionable insights and data visualisations to support decision-making.
• Managed and developed a team of 5 sales representatives through structured training, coaching, and performance management, consistently meeting or exceeding monthly and annual sales targets while improving individual conversion rates.

Retail Sales Officer - Tanishq (Tata Group) - Mumbai

(2018-03 - 2020-08)

• Delivered strong retail conversion results through consultative customer engagement, compelling product presentations, and targeted upselling, contributing to consistent monthly revenue achievement.
• Conducted ongoing competitor benchmarking to stay current with market dynamics; incorporated customer feedback into service improvement initiatives, enhancing repeat business and loyalty.

Assistant Sales Executive - Akriti Automobile - Uttar Pradesh

(2016-06 - 2018-03)

• Supported B2B lead identification and qualification through market research and proactive outreach; prepared client-facing sales proposals, quotations, and product presentations for corporate clients.

PGDM - International Business (Distance Learning) - Welinkar University, Mumbai (2022)

Bachelor of Business Administration - IMS Noida (2013 - 2016)