Himanshu Senger

Senior Domain Specialist with over 10 years of experience in Investment Banking Operations, financial transaction management, and workflow optimization. Proficient in handling high-volume Money Movement processes, including AIP, ACH, Wires, Checks, and duplicate transaction verification. Experienced in leading team huddles, conducting Root Cause Analysis (RCA) on process escalations, and maintaining strict SLA compliance.

Adept at acting as Team Lead, coaching team members, updating Standard Operating Procedures (SOPs), and improving client satisfaction.

Senior Domain Specialist - Incedo Technology Pvt. Ltd. - Gurugram, India

(2019-04)

• Execute core operational facets of investment banking for AssetMark (a leading U.S. firm), specializing in mutual funds, portfolio management, AIP, ACH, wires, and checks.
• Conduct Root Cause Analysis (RCA) on process escalations and share resolution reports with clients within designated timeframes.
• Serve as acting Team Leader in the manager's absence, overseeing daily task allocations, workflow management, and ensuring daily SLA compliance.
• Lead daily team huddles to resolve operational queries and communicate Standard Operating Procedure (SOP) updates.
• Coach and mentor team members to upskill across various workflows and achieve full compliance with regulatory requirements.
• Collaborate with cross-functional teams in Money Out and Money Movement to drive process enhancements and elevate client satisfaction.
• Utilize financial platforms such as Thomson for accurate transaction analysis and decision-making.
• Maintain strict data security and client confidentiality across all operational procedures.

Senior Associate - Genpact India - Noida, India

(2013-10 - 2019-04)

• Managed Money In workflow operations, handling high-volume transaction processing, insurance payments, contributions, and rework items.
• Executed invoice processing, vendor query handling, and rigorous duplicate transaction verifications.
• Prepared and distributed daily and weekly process performance reports to management and key stakeholders.
• Implemented feedback mechanisms and operational improvements to increase processing efficiency and customer satisfaction.

Bachelor of Commerce - Commerce - Delhi University