Himanshu Tyagi

Detail-oriented Fraud Analyst with 3+ years of experience resolving complex financial disputes, chargebacks, and fraud claims across banking and fintech environments. Proven track record of reducing chargeback ratios, maintaining regulatory compliance, and delivering exceptional resolution accuracy. Adept at navigating Visa, Mastercard, and ACH dispute frameworks while collaborating cross-functionally with fraud, compliance, and customer experience teams.

Fraud Analyst - Genpact India Pvt. Ltd

(2023-04 - 2026-04)

Analyze customer and transactional date to detect and assess potential fraud risk.

• Achieved 97% on-time resolution rate against Visa and Mastercard network deadlines, reducing financial losses.
• Develop predictive models and analytical tools to identify fraudulent behavior and patterns.
• Developed and implemented a streamlined dispute intake workflow that cut average case-handling time by 22%.
• Mentored a team of 4 junior analysts, conducting weekly case reviews and delivering training on updated card network rules.
• Stay updated on emerging fraud trends, threats, and industry regulations.
• Investigated and resolved consumer disputes under Regulation E (electronic fund transfers) and Regulation Z (credit card billing), maintaining full compliance with CFPB guidelines.
• Processed an average of 100 dispute cases per week with a 94% accuracy rate in determination outcomes.
• Collaborates and openly seeks and shares information across teams and departments.
• Conducted evidence gathering including transaction records, merchant correspondence, and account history to build strong case files.

Master's - Marketing & Management - Subharti University (2023 - 2025)

Bachelor Of Commerce - B.com - MDU University (2016 - 2019)