Hitendra Jalkhare
Technical Support Engineer / IT Support Help Desk
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About
Enthusiastic BCA graduate with over 1 year of hands-on experience in IT technical support, possessing a strong foundation in computer fundamentals, operating systems, and networking concepts. Seeking to leverage practical technical support experience and excellent communication skills as an IT Help Desk / Technical Support Executive in a BPO environment, delivering efficient, customer-focused IT support while continuously growing professionally.
Experience
Technical Support Engineer - Cogent E Services Pvt. Ltd. - Nashik (IT Department)
(2025-05 - 2026-05)
- Provided first-line technical support to end users, resolving desktop, laptop, OS, and connectivity issues.
- Logged, prioritized, and escalated tickets through the internal ticketing system in line with SLA timelines.
- Installed, configured, and troubleshot Windows 10/11 systems, MS Office applications, printers, and peripheral devices.
- Assisted with user account management and basic Active Directory tasks such as password resets and access requests.
- Delivered remote desktop support and configured email/Outlook accounts for end users.
- Communicated technical solutions clearly to non-technical staff, ensuring quick issue resolution and high customer satisfaction.
- Worked effectively in rotational shifts, including night shifts, as part of a 24x7 IT support team.
Education
Bachelor of Computer Applications - BCA - Barkatullah University, Bhopal
12th (Higher Secondary) - Swami Dayanand Aadarsh School, Seoni Malwa
10th (Secondary) - Govt. Boys Higher Secondary School, Seoni Malwa
