Hitesh Bagwe

Hotel General Manager with proven expertise in operations management, financial oversight, and strategic revenue growth. Skilled in budgeting, team leadership, and guest satisfaction to consistently achieve high occupancy and profitability. Focused on driving operational excellence and fostering motivated teams to enhance service quality and business performance.

HOTEL GENERAL MANAGER - Hotel Mumbai House - Mumbai

(2023-12)

• Directed all operations, budgeting, and staffing for two hotel properties, consistently maintaining an 85% portfolio occupancy rate and achieving ₹13 Cr in YTD revenue through strategic revenue management.
• Successfully completed the pre-opening in 2023 & 2024
• Responsible for all financial aspects of business, maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses
• Held accountable for ensuring guest satisfaction and staff safety.
• Producing annual budgets for Hotel operations, including revenue and expenses
• Responsible for daily accounts receivables and payable
• Conducting daily sales strategy meetings to drive occupancy and revenue.
• Responsible for revenue management and being active and aggressive with online revenue producers.
• Formulated and managed departmental budgets and performance measures for all operating departments.
• Managed and motivated large teams of staff to deliver against daily operational targets.
• Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
• Coached and mentored junior staff, developing confidence and competence for improved service delivery.
• Plan and initiate the Budget for the year and maintain GOP level for every month
• Setting sales targets for staff and monitoring them to ensure that they are met.
• Recruiting staff, training them up and then monitoring their performance.

HOTEL GENERAL MANAGER - 7 Apple Hotel & Resorts Pvt. Ltd. - Navi Mumbai

(2021-08 - 2023-12)

• Successfully completed the pre-opening in 2021
• Responsible for all financial aspects of business, maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses
• Held accountable for ensuring guest and associate safety and conducting safety courses for all departments.
• Producing annual budgets for Hotel operations, including revenue and expenses
• Responsible for daily accounts receivables and payable
• Responsible for making sales calls and conducting daily sales strategy meetings to drive occupancy and revenue.
• Responsible for revenue management and being active and aggressive with online revenue producers.
• Formulated and managed departmental budgets and performance measures for all operating departments.
• Monitored financial performance and implemented cost-control measures that improved profitability without compromising service standards.

UNIT MANAGER - Gopal Mansion-SMDT Charitable trust - Mumbai

(2018-05 - 2021-07)

• Built and nurtured positive working environments, enhancing team morale, motivation and performance.
• Motivated and incentivized teams to consistently deliver to operational targets, improving overall company efficiency.
• Decreased costs by negotiating with vendors and suppliers for better prices.
• Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates.
• Worked with leadership to develop and implement action plans to protect company assets and profitability.
• Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
• Carefully managed inventories and stock levels to improve financial unit efficiency.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Coordinate with all the H.O.D for smooth operation
• Monitored operational performance, coaching and mentoring staff to develop and deliver against targets.

RESTAURANT MANAGER - The Emerald Hotel & Executive Apartment - Mumbai

(2012-03 - 2018-05)

• Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Guaranteed compliance with food safety procedures and quality control guidelines.
• Optimized profits by controlling food, beverage and labor costs daily.
• Championed 100% guest satisfaction by providing excellent dining experience.
• Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
• Maintained overall knowledge of functionality in every department to facilitate assistance when needed.
• Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
• Implemented brand values and standards through friendly customer service to create memorable dining experiences.
• Resolve customer complaints and ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Coordinate with the chef for menu and smooth operation

CAFETERIA MANAGER - CBRE - Mumbai

(2016-03 - 2016-08)

• Managed profit and loss reporting, ensuring revenue, costs and data records were used to seek areas for growth and development.
• Upheld compliance and consistently followed company and industry-set standards.
• Managed and motivated large teams of staff to deliver against daily operational targets.
• Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
• Working as a mediator between client & cafeteria suppliers
• Events Management
• Checked equipment for faults, flaws or defects and scheduled maintenance operations to fix issues and keep department operational.
• Internal kitchen audits, External kitchen audit

Bachelor in Hospitality & Catering - Hotel Management - Hotel Management Institute, Mumbai (2007-04 - 2010-03)

H.S.C - Commerce - Mumbai (2005-04 - 2007-04)