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Results-driven banking professional with 7+ years of progressive experience across retail banking, wholesale operations, trade finance, and insurance-aligned sales. Currently managing a cluster of 14 branches and overseeing 110–120 employees as a Cluster Coordinator at HDFC Bank. Demonstrated excellence in team leadership, cross-functional operations, and multi-branch coordination.

Seeking a leadership role in the insurance sector where strong team management skills, financial acumen, and customer-centric approach can drive organizational growth.

Cluster Coordinator - HDFC BANK - JALANDHAR

(2025-03)

• Oversee and coordinate banking operations across a cluster of 14 branches with a combined workforce of 110–120 employees
• Provide strategic direction, daily operational support, and performance monitoring to branch teams
• Facilitate inter-branch communication, compliance adherence, and productivity improvement initiatives
• Serve as the primary escalation point for operational issues and team conflict resolution
• Drive team engagement, training needs identification, and talent development across the cluster

Gold Loan Authoriser - HDFC BANK - JALANDHAR

(2024-05 - 2025-03)

• Reviewed and authorized gold loan applications ensuring policy adherence and risk mitigation
• Mentored junior staff on loan processing procedures, documentation standards, and compliance requirements
• Maintained high accuracy in appraisal and authentication of gold collateral
• Liaised with branch teams to streamline loan disbursement timelines

Trade Finance Specialist (Wholesale Banking Operations) - HDFC BANK - JALANDHAR

(2023-03 - 2024-04)

• Managed end-to-end trade finance transactions including Letters of Credit (LC), Bank Guarantees, and import/export documentation
• Coordinated with corporate clients, internal teams, and correspondent banks to ensure seamless transaction processing
• Ensured regulatory compliance with RBI guidelines and internal risk frameworks
• Contributed to process improvements that reduced turnaround time for trade finance documentation

Gold Loan Authoriser (Wholesale Banking Operations) - HDFC BANK - Ferozpur

(2022-07 - 2023-02)

• Authorized and processed gold loan accounts in line with bank's credit policies and RBI norms
• Conducted team briefings on product updates, compliance changes, and process modifications
• Monitored branch-level gold loan portfolio performance and resolved operational bottlenecks

Assistant Manager - AXIS BANK - Ferozpur

(2022-01 - 2022-06)

• Managed retail banking operations, customer acquisition, and team coordination at branch level
• Supervised day-to-day banking activities ensuring regulatory compliance and service quality
• Led a team of banking associates, conducted performance reviews, and implemented improvement plans

Sales Officer & Operations - HDFC BANK - Ferozpur

(2020-01 - 2021-12)

• Managed savings/current account acquisition, loan sales, and investment product cross-selling
• Coordinated between operations and sales teams to ensure seamless customer onboarding
• Consistently achieved monthly targets and contributed to branch revenue growth

Sales Executive - INDIABULLS CONSUMER FINANCE - Ferozpur

(2019-06 - 2019-12)

• Promoted and sold consumer finance products to retail customers in assigned territories
• Built relationships with prospective clients through field visits and lead generation activities

Computer Operator & Front Desk Executive - SHEMFORD LITTLE STARS SCHOOL

(2018-05 - 2019-05)

• Managed administrative functions, data entry, student records, and front desk operations
• Coordinated communication between parents, staff, and management

MCA - Masters of Computer Applications - MRSPTU (2019)

BCA - Bachelor of Computer Applications - PU (2017)

Senior Secondary - PSEB (2014)

High School - PSEB (2012)