Honita Vishal More

B2C Customer Acquisition & lead generation for third party products of bank. B2B Customer Acquisition & lead generation for BPM Industry for BFSI and Non-BFSI Vertical, selling Contact Center, Contact Point Verification (CPV) & Back-office services. Strategic account research, account mapping, Lead Generation and setting up appointments for the sales teams as per Account Based Marketing (ABM).

Trained in using DG-supporting software like Lusha, ZoomInfo, and EasyLeadz for contact details research. Interacting with decision makers (CXO's, VP, HoD etc.) and Influencers through telephonic discussion, LinkedIn reach out, with the help of e-mails, networking through events. Identifying the TGs on LinkedIn, websites, references, Sales Navigator.

Developing a database of MQL and SQL and database management. Having an understanding of Operations Management in BPO Companies such as daily login, daily deployment, SLA, AHT, Operational Window, versant levels, technology, manpower planning. Understanding of operational governance such as daily briefing, Metrics Management, Floor Management, Call Listening, Quality Check, IT and Infrastructure.

Customer

Service and Operations Management.

Manager – Personal Banker - HDFC Bank

(2024-03 - 2025-12)

• Acquiring new customers, focusing on CASA (Current Account/Savings Account), and selling banking products like FD, loans, and insurance.
• Managing and enhancing relationships with existing bank customers, including family account acquisition

Sr. Mgr. Business Development - Riddhi Corporate Services Limited

(2023-06 - 2024-01)

• B2B Customer Acquisition of the BPO Industry
• Leading the sales vertical for Contact Center, Field Verification and Document Digitization services of Riddhi Corporate Services
• Responsible for revenue generation by establishing and developing profitable client
• Commercial Negotiation

Inside Sales Manager - Quick Metrix

(2022-10 - 2023-05)

Assistant Manager - Demand Generation| Business Development - Conneqt Business Solutions Limited

(2021-04 - 2022-08)

• Strategic account research, account mapping and lead generation of Non- BFSI Accounts
• Interacting with decision makers (CXO's, VP, HoD etc.) and Influencers through telephonic discussions, e-mails, LinkedIn Connections, during events
• Identifying the TGs on LinkedIn, websites, references, Sales Navigator
• Lead generation through E-mail marketing campaigns
• Lead generation through the networking in Events... attended D2C Summit and ET - Retail Virtual Summit during 2021-22
• Gained the knowledge of Digital Solution through the Digital BPM series by Conneqt's Business Transformation team certified with RPA training program by Conneqt Business Solutions Limited
• Involved in L9 (prospecting) to L6 (solution) stage of sales cycle with sales team
• Tracking the status of the lead in all stages of the sales cycle
• Assisting new joiners in the team regarding queries related to processes, service offerings etc.

Senior Executive - Demand Generation | Business Development - Conneqt Business Solutions Limited

(2017-06 - 2019-12)

• Strategic account research, account mapping and lead generation of BFSI Accounts
• Interacting with decision makers (CXO's, VP, HoD etc.) and Influencers through telephonic discussions, e-mails, LinkedIn Connections, during events
• Identifying the TGs on LinkedIn, websites, references, Sales Navigator
• Lead generation through E-mail marketing campaigns
• Involved in L9 (prospecting) to L6 (solution) stage of sales cycle with sales team
• Tracking the status of the lead in all stages of the sales cycle
• Day to day vigilance on the RFPs of Public Sector BFSI and Govt sector companies
• Preparing storyboard of the RFPs in PPT form

Business Development Executive - Sales and Pre-sales - Realix Industries Pvt.Ltd.

(2016-02 - 2017-06)

• Preparing technical/commercial proposals for the projects, follow-up with clients, solving technical queries of key account clients of the company like Honeywell, Yokogawa and EPCs
• Acquiring new accounts, targeting business growth
• Involved in the process of "sales execution" and "after execution" services of the orders.
• Handled high sea sales contracts.

Operations Executive - Customer Support for Reliance Life Insurance - Startek India

(2014-06 - 2016-01)

• Solving customer queries through e-mails, telephonic communication, and letters, raising service request, addressing grievance related cases
• Co-ordination with Reliance Life Insurance branches across India for providing immediate assistance to customers.

Customer Service Executive for Axis Bank Credit Card - Firstsource

(2013-08 - 2014-06)

• Solving customer queries related to Axis Bank Credit Card holders on E-mail.

Post Graduate Diploma in Management (PGDM) - Banking, Insurance and Investment - Principal L N Welingkar Institute of Management Development and Research

Bachelor's degree - Economics - D.G.Ruparel College of Arts, Sci and Commerce