Howwa Baig

MBA graduate and passionate team lead who brings energy, adaptability, and creativity to the table every single day. Having a growth mindset with experience in team leadership, operations management, customer engagement, presentations, business Operations, key Account Management, customer retention, revenue growth, Cross-functional Coordination, Business Development, KPI tracking and MIS Reporting, Microsoft Excel and stakeholder Management.

Cluster Manager at Aditya Birla Capital (ABSLI) (2024-08 – Present)

• Managed end-to-end Business Operations and Sales Operations across 31 banking branches, driving operational efficiency, revenue growth, and stakeholder engagement.
• Managed Key Account Management activities through strategic partner engagement, account servicing, and relationship management initiatives.
• Scaled and led a 15-member team through recruitment, onboarding, team leadership, performance management, and workflow coordination.
• Conducted 30+ business presentations, product demonstrations, and partner training programs to improve customer engagement and sales effectiveness.
• Strengthened B2B Sales and client retention through branch activations, strategic consulting discussions, and partner relationship management.
• Coordinated cross-functional operations between banking partners, sales teams, and internal stakeholders to ensure smooth execution workflows.
• Monitored KPI performance, business planning, revenue optimization, and operational targets across assigned territories.
• Designed and developed 10+ marketing brochures, communication materials, and sales collateral approved for nationwide circulation by senior leadership

Management Trainee at Aditya Birla Capital (ABSLI) (2024-08 – 2024-08)

• Managed sales operations, partner coordination, and relationship management across banking channels, contributing to 60% market share growth within 3 months.
• Interacted with 40+ customers on daily basis through customer consultations, business presentations, and objection-handling discussions to improve client acquisition and customer retention.
• Gained exposure to operations management, documentation management, compliance processes, workflow management, and execution planning.
• Supported and delivered client presentations, partner training sessions, and customer engagement programs.
• Achieved 128% of assigned targets within 6 months, leading to fast-track promotion to Cluster Manager.

Master of Business Administration in MBA – SCMS School of technology and management (2024-03)

B.COM in Commerce – Rajagiri College Of Management and Applied Sciences (2022-02)

12th – Kendriya Vidyalaya (2019-04)