Huda Hasan

Learning & Development and HR professional with 15+ years of experience across IT/ITeS, contact-centre operations and international work environments. Experienced in new-hire learning and readiness, training programme coordination, Training Needs Analysis, content development, coaching and learning effectiveness tracking. Combines hands-on L&D delivery at Wipro and Hexaware with HR Business Partner experience at Foundever, including employee engagement, onboarding support, performance management and organisational transition.

Uses generative AI tools to support the development of training content, presentations, assessments and learning resources.

Advanced Microsoft

Excel skills and a practical, data-informed approach to improving learning and employee experience.

Senior Communication Trainer (Learning & Development) at Wipro (2024-01 – Present)

• Identify capability gaps through Training Needs Analysis using performance data, quality audits, learner assessments and discussions with Operations and Quality stakeholders.
• Design, develop and deliver communication, behavioural, customer-service and workplace-effectiveness learning for healthcare and IT operations.
• Use generative AI tools to support preparation and refinement of training content, presentations, assessments and learner resources; review outputs for relevance and accuracy before use.
• Create and adapt training materials, practice activities and job aids to address learner needs and operational expectations.
• Support new-hire induction and readiness through structured learning, practice, assessment and follow-up coaching; monitor learner progress and readiness during transition into operational roles.
• Coordinate training activities and track learner progress, attendance, assessments and quality outcomes to guide interventions and reporting.
• Introduced Jabra headsets to address background-noise challenges and championed the SANAS AI tool to support accent and pronunciation improvement.
• Partner with Operations and Quality on calibration, scoring alignment and continuous improvement; mentor and guide fellow trainers.

Senior Communication Trainer (Contract) at Hexaware Technologies (2023-11 – 2024-01)

• Delivered communication, behavioural and customer-service training, supporting employee capability through structured practice, feedback and coaching.

Senior HR Business Partner at Foundever (2020-12 – 2023-06)

• Partnered with business leaders supporting approximately 760 employees during merger and organisational transition activities.
• Supported employee engagement, performance management, talent development and workforce-effectiveness initiatives; organised engagement activities, recognition initiatives and employee events.
• Handled employee relations, grievance resolution and policy-compliance matters with Operations and support stakeholders.
• Supported onboarding and exit formalities, employee benefits and insurance queries, and external vendor coordination for HR and engagement activities.
• Worked with leaders to address employee concerns, communicate expectations and maintain workforce engagement through organisational change.

Lead Trainer – Voice & Accent at Concentrix (2017-02 – 2020-03)

• Designed and delivered communication, culture, customer-experience and professional-skills learning for global client operations, including US, UK and UAE environments.
• Coached employees and supported capability improvement through practice, feedback, quality reviews and targeted interventions.

Communication Trainer at Mphasis (2003 – 2008)

Admin Manager at Kinco’s Pvt. Ltd. (2008 – 2009)

Student Affairs at Boxhill College (2009 – 2010)

HR Executive at Career Hunters (2010 – 2011)

Communication Trainer at Diya Systems Ltd. (2012 – 2013)

MBA in Human Resources – Ulyanovsk State University

B.Ed. – Bangalore University

B.Sc. in Information Technology – Sikkim Manipal University