Humza Shafi

Dedicated customer service professional with 16 years of experience in a family-owned leather goods business, specializing in customer support, order management, complaint resolution, and client relationship management. Experienced in handling customer interactions through phone, WhatsApp, and email. Seeking a remote Customer Service Associate role where I can contribute strong communication, problem-solving, and customer relationship skills.

Customer Service & Operations Executive - Family Leather Goods Business

(2010-01 - 2026-12)

• Provided customer support through phone, WhatsApp, and email for product inquiries, pricing, and order updates.
• Resolved customer complaints efficiently, ensuring timely follow-ups and customer satisfaction.
• Processed customer orders, prepared invoices, and coordinated deliveries with vendors and courier partners.
• Maintained accurate customer records and order documentation using spreadsheets and digital records.
• Built long-term relationships with repeat customers through professional and responsive service.
• Supported daily business operations, inventory coordination, and sales administration.

Bachelor of Commerce - B.Com - Calcutta University (2009-01)