Ibroj Khan
CS Internet Associate Seller Partner Support Associate
Talent
PuneMember since July 6, 2026
Excellent communication skillsGood Oratory skillsSharp Interpersonal SkillsEffective time ManagementLeadership abilitiesTeam playerPolyglotCultural Awareness
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Excellent communication skillsGood Oratory skillsSharp Interpersonal SkillsEffective time ManagementLeadership abilities
About
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Experience
CS Internet Associate Seller Partner Support Associate - Sutherland Global Service
(2023-08 - 2024-08)
- Handled Seller question and Query related to products.
- identifies and solves Seller inquiries and problems.
- Amazon seller's problem, query resolving through chat and e-mail in Chinese language.
- Auditing self and associate seller problem's response.
- Provided translation and interpretation support between Chinese and English/Hindi while handling Chinese seller queries via chat, email, and voice.
Customer Support Executive - Rise OTB, Noida - Noida
(2024-10 - 2025-12)
A business solutions provider specializing in e-commerce seller support and operations.
- Chinese Seller Support – Chat, Email & Voice
- Supporting Chinese sellers on e-commerce processes via chat, email, and voice.
- Handling queries related to orders, logistics, payments, and platform operations.
- Ensuring clear communication, timely resolution, and high customer satisfaction.
- Provided translation and interpretation support between Chinese and English/Hindi while handling Chinese seller queries via chat, email, and voice.
- Evaluated AI-generated responses in Mandarin for accuracy, fluency, and contextual relevance.
- Conducted Side-by-Side (SxS) comparison of AI model responses to identify the best output.
- Reviewed responses to detect hallucinations, incorrect assumptions, and language inconsistencies.
- Designed multi-turn prompts to test AI personalization and reasoning capabilities.
Education
B.A - Chinese Honours - ALIGARH MUSLIM UNIVERSITY (2020 - 2023)
INTERMEDIATE - JHARKHAND BOARD (2019)
HIGHSCHOOL - CBSE BOARD (2017)
