CS Internet Associate Seller Partner Support Associate - Sutherland Global Service
(2023-08 - 2024-08)
- Handled Seller question and Query related to products.
- identifies and solves Seller inquiries and problems.
- Amazon seller's problem, query resolving through chat and e-mail in Chinese language.
- Auditing self and associate seller problem's response.
- Provided translation and interpretation support between Chinese and English/Hindi while handling Chinese seller queries via chat, email, and voice.
Customer Support Executive - Rise OTB, Noida - Noida
(2024-10 - 2025-12)
A business solutions provider specializing in e-commerce seller support and operations.
- Chinese Seller Support – Chat, Email & Voice
- Supporting Chinese sellers on e-commerce processes via chat, email, and voice.
- Handling queries related to orders, logistics, payments, and platform operations.
- Ensuring clear communication, timely resolution, and high customer satisfaction.
- Provided translation and interpretation support between Chinese and English/Hindi while handling Chinese seller queries via chat, email, and voice.
- Evaluated AI-generated responses in Mandarin for accuracy, fluency, and contextual relevance.
- Conducted Side-by-Side (SxS) comparison of AI model responses to identify the best output.
- Reviewed responses to detect hallucinations, incorrect assumptions, and language inconsistencies.
- Designed multi-turn prompts to test AI personalization and reasoning capabilities.
