Associate CS Internet-Technical Support
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Technical Support & Customer Service Professional with 12+ years of experience in international voice processes, customer support, technical troubleshooting, complaint resolution, and customer relationship management. Experienced in handling US and international customers through phone, email, and chat support. Strong communication skills, problem-solving ability, and proven success in delivering excellent customer experiences while meeting quality and productivity targets.
Senior Associate - Strada Global - Kochi
(2023-01 - 2026-12)
Managed payroll processing for resignations, final settlements, end-of-contract cases, probation payroll, and VSO while ensuring accuracy and compliance. Supported payroll operations using SAP, Oracle, Assist, and HRX Exchange, including payroll validation, pay slip generation, employee records management, and data confidentiality for Netherlands-based employees.
Associate CS Internet - Sutherland Global Services - Kochi
(2020-01 - 2023-12)
Provided technical support for McAfee Internet Security products.
Senior Specialist-Voice Operations - Unimoni Financial Services Ltd (Xpress money) - Kochi
(2019-01 - 2020-12)
Worked Unimoni Financial Services Ltd (Xpress money) as Senior Specialist-Voice Operations for one and a half years, and support various money transferring cases for the international customers
Junior Associate - UAE Exchange (International BPO) - Kochi
(2016-01 - 2017-12)
Worked in UAE Exchange (International BPO) as Junior Associate - supported international customers and handled money transferring activities.
Office Secretary - Mani Enterprises - Kochi
(2014-01 - 2015-12)
Worked for Mani Enterprises as Office Secretary for one year. Handled Recruitment process to abroad.
Customer Care Executive - Federal Bank Contact Centre - Kochi
(2011-01 - 2013-12)
Two years and nine months experience in Federal Bank Contact Centre as Customer Care Executive. Handled welcome calls.
Customer Care Executive - Kunnath Pharmaceuticals
One year experience in Kunnath Pharmaceuticals as Customer Care Executive.
Verification Executive of Vodafone - Sumamba Consultancy
Two years' experience in Sumamba Consultancy as Verification Executive of Vodafone. Handled CAF and verification process.
Call Centre Executive - Hutchison Telecommunications (Pvt) Ltd
(2006-08 - 2007-02)
1 year and 7 months experience as Call Centre Executive in Hutch, from August 2006 to February 2007. Handled various customer complaints.
B.COM - Calorx Teachers University
PLUS TWO - Boys Higher Secondary School, Punalur
S.S.L.C - Boys High School, Punalur
