Im__ Munish

Customer-focused Air Ticketing Executive with 3 years of experience in air-ticket booking and customer handling, plus 1 year of customer helpdesk experience. Skilled in managing customer queries, email communication, booking support, problem solving and timely issue resolution. Hardworking, honest and committed to delivering professional customer service.

Air Ticketing Executive

• Handled domestic and international air-ticket bookings and customer requirements.
• Managed booking queries, itinerary details, cancellations, changes and rebooking requests.
• Assisted customers with ticket information, fare details and travel-related queries.
• Maintained accurate booking information and provided timely customer support.

Customer Helpdesk Executive

• Handled customer queries and provided support through email communication.
• Sent required information, updates and solutions to customers in a clear and professional manner.
• Identified customer issues, coordinated for resolution and followed up until the problem was addressed.
• Maintained professional communication with focus on customer satisfaction.

B.A.

12th - PSEB

10th - PSEB